Office Manager, Student Health Services
The Office Manager for Student Health Services (SHS) provides excellent customer service and a wide range of services in support of the MSMU Student Health Centers. This includes appointment scheduling, collaboration with clinic staff at both campuses, and clinic administrative duties.
Work Location: Both, Doheny Campus (Downtown Los Angeles) and Chalon Campus (West Los Angeles). Hybrid work schedule available.
Start Date: Immediately
Applications Deadline: Open until filled
Position Hourly Rate: $24.13-$26.39
Hiring salary can be above the posted pay range if candidate's qualifications are determined to be above the minimum requirements of the position description.
Duties and Responsibilities:
- Schedules health clinic appointments for eligible MSMU students with professional staff through proficient use and understanding of the Electronic Health Record System (e.g.Medicat).
- Maintains accurate medical records and filing systems through proficient use and strong working knowledge of the Electronic Health Record System.
- Maintains detailed records to track student health clearance compliance, year-round.
- Coordinates interdepartmental and intradepartmental communications; receive and route telephone calls; send and receive email messages through departmental email box, distribute memos and notices; facilitate written communications with students, vendors, providers, and others; and coordinate mail delivery and collection.
- Provides information to students regarding student health clearance requirements,
insurance information, clinical affiliation compliance, educational programming, and
scheduling changes. - Maintains student accounting for health clinic services and maintain budget records for
Student Health Services. - Coordinates emergency responses in the absence of a professional provider.
- Provides office management functions including supply inventory, and collaborate with
Facilities Management, Business Office, OIT, and Mailroom and Graphics to ensure smooth
office functioning. - Hires, trains, schedules, evaluates, and delegates work assignments to student employees.
- Participates in the creation and execution of all outreach programming sponsored by SHS.
- Partners with the RNs and NP to effectively and efficiently provide needed care for all
eligible MSMU students seeking services within the health center.
Other Duties and Responsibilities:
- Manages and create material for promotion of activities on social media.
- Interacts with off-campus vendors in facilitating the delivery of support services and
supplies. - Serves as an interdepartmental and intercampus liaison within the University community.
- Represents the Student Health Services as needed.
- Attends evening or weekend programs, as needed.
- Performs other job-related duties as assigned.
Job Requirements:
Knowledge:
- Strong working knowledge of ambulatory care medical office procedures and general office equipment, health insurance processing, maintenance of medical records and basic alpha
filing. - Working knowledge of accounting and accounts receivable principles.
- Good working knowledge of word processing software (Windows), desktop publishing,
graphics, and database management. - Basic knowledge of Microsoft Excel worksheets.
- Knowledge of health education and community health programming, women's health
issues, disaster and infectious disease outbreak responses and medical terminology desired.
Abilities and Skills:
- Effectively organize, prioritize, and handle multiple tasks to meet established deadlines.
- Excellent ability to assess situation urgency, effectively solve problems in a professional
healthcare environment, and provide accurate information related to healthcare needs
and insurance processing. - Interact professionally with healthcare providers, students and support staff and
communicate accurately and promptly regarding patient care management. - Build rapport and communicate/work effectively with a wide variety of people.
- Read comprehensively, design and create professional newsletters, draft and compose
correspondence correctly and effectively. - Flexible, detail-oriented team player who can work despite continued interruptions.
- Strong organization and prioritization, time management, customer service, oral/written
communication, basic mathematics and accounting, accounts receivable, public
relations, interpersonal, supervisory and leadership skills. - Typing at 60 wpm.
Education:
- High School Diploma or GED, required.
- Some college or associate's degree, preferred.
Experience:
- Minimum of two years' experience in a medical front office or college health center.
- Experience working with Excel software and Microsoft Word.
- At least one year of experience supervising front office staff preferred.
Licenses and Certifications:
- CPR Certification required.
Additional Information:
To apply, visit http://msmu.interviewexchange.com/jobofferdetails.jsp?JOBID=194820
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Mount Saint Mary's University
Nov 22, 2025