Merchant Sales Leader

Location:

Pittsburgh and Cleveland Market - the incumbent can sit anywhere in the listed markets but must be willing to travel up to 30-40% into the other markets.

The Merchant Sales Leader is responsible for leading a team of Merchant Advisors and sales support staff across a diverse geography in support of Key Merchant Services clients. Will lead the team to acquire new relationship clients and/or deepen existing relationships by providing merchant solutions to help clients manage their businesses. Will collaborate on the development of tools and resources for assigned teams. Responsible for developing and maintaining a strong partnership within and outside of Business Banking in an effort to meet client needs and drive business growth.

ESSENTIAL JOB FUNCTIONS

• Lead, manage and provide direction to a team of Merchant Advisors and sales support staff across a diverse geography in support of Key Merchant Services clients within assigned region or functional area

• Lead team to acquire new relationship clients and deepen existing relationships by providing merchant solutions to help clients manage their businesses

• Contributes to the development of training programs for Merchant Services Sales Advisors

• Contributes to the development of marketing material for Merchant Services

• Collaborates within and outside of Business Banking with leaders to drive business opportunities through the consumer channel

• Team will perform pre & post call planning support for identifying opportunities

• Ensure an expert team responsible for navigating Merchant tools and systems

• Lead the Merchant onboarding and education process for clients; contributes on design and delivery of job aids and workshops for end users

• Team will proactively work a targeted book of business for assigned regions

• Coaches to the Merchant value proposition and defined client experiences and directs the team's efforts through utilization of consistent sales and service processes/tools

• Maintains an in-depth knowledge of competitive products and services to support the awareness of the team

• Fosters an environment for learning/best practice sharing and accountability; drives the performance and sustained success of the team

• Creates and sustains a dynamic culture of quality through performance management, compensation and reward/recognition programs

• Motivate and empower team members in the successful performance of their responsibilities while encouraging innovation and creating change agents

• Establishes high standards for work quality and provides opportunities for career growth in order to develop and retain a highly trained and motivated staff

• Establishes and tracks performance objectives for the team; manages and evaluates managers performance to established objectives.

• Partners with Business Banking Sales Leaders, SBA, Servicing and Product Management in identifying opportunities to deliver Key's value proposition to acquire new clients, while deepening and retaining existing client relationships

• Works closely with Business Banking executives to set revenue and profitability targets. Works to develop regional new business and referral opportunities

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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