AP Customer Service Clerk

The Accounts Payable Customer Service Clerk provides services in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member communicates to both internal and external customers via phone and email regarding statement reconciliation, payment inquiries and any discrepancies. The Customer Service Representative works collaboratively with other shared services and hotel team members to ensure our customers' needs are addressed quickly and to their satisfaction. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our customers is of utmost importance. The Accounts Payable Customer Service Clerk reports to the Accounts Payable Manager.

Essential Functions and Responsibilities

• Creates strong relationships with both internal and external customers to ensure the timely and accurate responses on all forms of Accounts Payable documents
• Communicates via email and phone to resolve inquiries.
• Maintains the highest levels of customer service at all times
• Prepares all paperwork corrections to address any concerns identified during customer service inquiries
• Reconciles vendor statements to ensure any variances, short payments and overpayments are reconciled and addressed
• Maintains strong relationships with hotel finance and internal team members to ensure excellent communication and enabling timely resolution to supplier concerns
• Accountable for achievement of metrics and targets associated with the position
• Actively participates in training sessions and departmental meetings recommending efficiencies and enhancements around processes within the scope of the role
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all training sessions and meetings
• Ability to perform "Physical Requirements" as explained below
• Other duties as assigned

Qualifications

• Ability to work cooperatively with others
• Ability to maintain confidentiality
• Ability to read, write and speak English effectively
• Ability to communicate effectively both written and verbally
• Ability to work effectively, maintain composure and make decisions in stressful situations
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel
• Proficiency in windows-based computer programs to include e-mail, internet and word processing applications
• Strong computer skills and ability to learn new computer applications
• General knowledge of mathematics and accounting principles

Education:

• High School Diploma or GED equivalent

Experience:

• 1-2 years customer-facing work experience in a hospitality or finance environment