Collections Supervisor - IDRE

About Capitol Bridge

Founded in 2012, Capitol Bridge is based in Arlington, Virginia andhasprovenexpertiseproviding independent medical reviews, records/data management services, medical coding, administrativestaffingand eligibility reviews.

Capitol BridgeArlington VAis lookingfor a proactive and adaptableCollections Team Supervisorto lead a small team of analysts responsible for first-contact communications with customersregardingoutstanding payments. This role requires a balance of leadership, process oversight, and hands-on support. The ideal candidate will foster a positive, customer-centric approach while ensuring operational efficiency and compliance with internal standards.

Location:Onsite in Arlington, VA (or surrounding areas within a commutable distance)

Schedule:On-site, Monday-Friday,9:00 AM-5:00 PM

Pay and Benefits:

Salary Range: $$65,000-$75,000per year, depending on experience and qualifications

Medical, Dental, and Vision benefits available

401(k) available with company match

Paid holidays

Paid Vacation Time

Job Responsibilities:

Supervisory

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  Supervise and support a team of Collections Analysts, providing guidance and coaching to ensure high-quality customer interactions.

  
  

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  Monitor daily workflows, call volumes, and account updates tomaintainproductivity and accuracy.

  
  

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  Serve as an escalation point for complex or sensitive customer situations, applying strong de-escalation and problem-solving skills.

  
  

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  Collaborate with operations and other internal stakeholders to refine processes and share account information.

  
  

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  Track performance metrics and provide regular reporting to management.

  
  

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  Assistin developing and adjusting strategies as the team pivots toward more effective approaches.

  
  

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  Ensure adherence to company policies andmaintaina professional, customer-first tone in all communications.

  
  

Analytical

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  Proactively reach out to customers via phone/emailregardingpast-due accounts.

  
  

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  Communicate payment options andassistcustomers in resolving outstanding balances.

  
  

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  Maintainaccuraterecords of all interactions and account updates in internal systems.

  
  

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  Identifyand escalate complex issues while working toward amicable resolutions.

  
  

Screenings Requested:

You may receive requests for background checks and/or drug screeningregardingthis employment opportunity. Respond to all requests quickly as weanticipatefilling our vacancies quickly and non-responses may result in disqualification for this opportunity.

Reasonable Accommodation

If yourequirealternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or abilityrequired. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. Other duties may beassigned.

EEO Statement

Capitol Bridge, Inc. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnershipstatus, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant tothisjobposition. If we text you and you no longer want us to text you, you canopt outat that time.

Qualifications & Experience:

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  Required:

  
  

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  High school diploma or equivalent; bachelor's degree preferred.

  
  

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  3+ years of experience in collections, customer service, or account management.

  
  

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  1+ years of supervisory or teamleadexperience.

  
  

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  Strong verbal communication and conflict resolution skills.

  
  

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  Ability to adapt quickly in a dynamic environment.

  
  

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  Preferred:

  
  

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  Experience in process improvement or workflow optimization.

  
  

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  Familiarity with CRM or case management systems.

  
  

Ideal Candidate Attributes

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  Diplomatic and empathetic leader who models a customer-first mindset.

  
  

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  Skilled in coaching and motivating team members.

  
  

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  Comfortable balancing operational oversight with hands-on involvement.

  
  

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  Flexible and open to evolving strategies as business needschange.