Patient Ambassador - Per Diem
 Salem Hospital | |
 United States, Massachusetts, Salem | |
| 3 Dove Avenue (Show on map) | |
 Nov 24, 2025 | |
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Summary
The Patient Ambassador provides accurate and timely information and services to staff, patients, visitors, and callers in a polite, professional, and friendly manner in accordance with safety and customer service standards. They will conduct and obtain patient screening information upon arrival and will provide direction. The Patient Ambassador escorts patients and visitors to the appropriate departments and for medical appointments. They will offer wheel chair assistance and transports patient and visitors as needed. Does this position require Patient Care? No Essential Functions -Actively greets patients, family/visitors, and/or staff in a polite, professional, friendly, and welcoming manner. -Screens patients and/or visitors as indicated by hospital procedure and provides information and direction as appropriate. -This may include asking a series of screening questions, taking a temperature, providing technological support, utilizing application screening tools, etc. -Communicates and enforces entrance policies which may include universal masking and visitor restrictions. -Assists with patient and family/visitor inquiries and requests by actively listening and clearly responding. -This includes, but is not limited to, providing information regarding hospital services and office locations, as well as clear and understandable directions. -Escorts patients and/or visitors to the appropriate department(s) for scheduled appointments and offers wheel chair assistance and transport if needed. -Assists with cleaning hospital lobbies and public areas to ensure they are clean, safe, and uncluttered in accordance with all infection control standards. -Provides accurate, service-oriented responses to a wide variety of inquiries via the patient information telephone lines while protecting patient confidentiality in accordance with HIPAA policies and guidelines. -Works in collaboration with volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance. -Coordinates patient notifications to the Lab for laboratory appointments. -Offers the AT&T Language Line to patients and/or family/visitors who do not speak or understand the English language. -Initiates emergency codes and participates in actual or mock emergency procedures. -Performs other duties as assigned within the scope of the Hospital Ambassador role. -Adheres to Departmental policies and procedures, including but not limited to: -Attendance and punctuality, including the use of time keeping software before beginning work and at the end of day. -Dress code requirements. -Holiday rotations. Education Physical Requirements
North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |