Director, Strategic Analytics, Capacity Planning & Business Trends

As the Director, Strategic Analytics, Capacity Planning & Business Trends, you will own and drive the vision, strategy, and execution of data-driven insights that fuel growth, operational excellence, and long-range planning for our marketplace. This role serves as the central intelligence hub for customer analytics, operations analytics, and business performance trends. You will partner closely with Product, Operations, Finance, and Executive leadership to uncover high-value opportunities, identify emerging patterns in supply and demand, and translate complex data into actionable strategies. This critical leadership role directly impacts marketplace growth as we revolutionize the $2 trillion custom manufacturing industry through our AI-powered platform.

In this role, you will be the senior leader responsible for building a holistic view of marketplace health-customer behavior, operational efficiency, pricing and margin trends, and marketplace dynamics. Your work will directly influence product roadmaps, quarterly business priorities, go-to-market initiatives, and company-wide decision making, to support our mission to become the "Everything Store" for custom manufacturing. Working at the intersection of technology, manufacturing, and marketplace dynamics, you'll help shape Xometry's future while delivering exceptional value to both buyers and suppliers.

Responsibilities:

• Own the end-to-end analytics strategy across customer, operations, and marketplace performance.
• Own the capacity planning to optimize sourcing efforts to drive sourcing SLA and improve sourcing cost and margins
• Develop and maintain a unified KPI framework for the business; define how we measure success across each business unit.
• Lead analysis of customer lifecycle, behaviors, segmentation, churn, and drivers of retention and repeat usage.
• Drive marketplace health analytics including supply/demand dynamics, pricing trends, fulfillment patterns, and quality metrics.
• Deliver insights that inform quarterly and annual strategic planning cycles, forecasting, and investment decisions.
• Build dashboards, reporting cadences, and data products that provide real-time visibility into business performance.
• Identify and size new growth opportunities, emerging customer needs, and operational bottlenecks.
• Partner with Product, Science and Operation teams to evaluate experiment results, feature impact, and operational initiatives.
• Present trends, risks, and opportunities to the Executive Team; serve as the organization's expert on "what is happening and why" and drive the resolution path to fix the trends.
• Lead, mentor, and grow a high-performing team of analysts and data storytellers.

Qualifications:

• 10+ years of experience in analytics, data strategy, business insights, experimentation or similar roles-preferably in a tech or marketplace environment.
• Proven experience translating large, ambiguous datasets into clear narratives and strategic recommendations.
• Strong command of marketplace dynamics, consumer behavior modeling, forecasting, and operational analytics.
• Exceptional communication skills with the ability to influence senior stakeholders.
• Comfortable rolling up your sleeves in SQL, Python, or BI tools while also operating at the strategic level.
• Experience building and scaling analytics teams and frameworks.
• Bias for action with a passion for solving complex, cross-functional business problems.
• MBA or equivalent preferred
• Consulting experience preferred

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