Salesforce Administrator - Sales Cloud

Summary:
The Salesforce Administrator will support the custom Salesforce Sales Cloud platform for the Global Investment Banking instance. This role is heavily focused on platform support, lifecycle management, tech debt remediation, and transitioning object-level permissions from profiles to permission sets. The Administrator will also support client users, enhance platform adoption, manage documentation, coordinate enhancements, and stay current with Salesforce releases and best practices.

Responsibilities:

• Focus on support, lifecycle, and technical debt work for the Salesforce team.
• Lead major initiatives, including moving object-level permissions from profiles into permission sets.
• Serve as the subject matter expert and administrator for the custom Salesforce Sales Cloud platform.
• Create and maintain technical documentation, including network diagrams, installation/configuration procedures, troubleshooting guides, and operational procedures.
• Coordinate rollout of platform enhancements, collaborating with all IT areas involved in deployment.
• Provide documentation and troubleshooting procedures to Service Desk Technicians for recurring issues.
• Open, manage, and resolve application issues with external vendors.
• Oversee feature request and support backlogs.
• Understand organizational drivers and assist with mapping Salesforce capabilities to business processes.
• Support new releases and bug fixes as they relate to project and platform activities.
• Provide technical support and troubleshoot complex "how-to" questions within the Salesforce platform.
• Help business users understand effort, risk, and impact associated with Salesforce system changes.
• Drive user adoption and evangelize Salesforce usage to improve business outcomes.
• Create and maintain training materials and user documentation as processes evolve.
• Stay current on Salesforce releases, patches, upgrades, and industry updates.
• Participate in Salesforce Success Community and local user groups to expand platform expertise.

Qualifications:

• Bachelor's degree in Computer Science, MIS, Business Administration, or equivalent experience.
• Salesforce Certified Administrator and/or Platform App Builder certification highly recommended.
• 4-6 years of declarative configuration and administration experience with Salesforce Sales Cloud.
• Strong knowledge of Salesforce products; experience with Communities or Marketing Cloud is a plus.
• Strong understanding of declarative vs. programmatic solution trade-offs.
• Solid knowledge of data management, data administration, and data modeling.
• Ability to read/understand Apex, VisualForce, JavaScript, and Lightning Web Components is a plus (not required).
• Experience creating reports and dashboards.
• Strong communication skills and team-player mindset.
• Demonstrated problem-solving ability and attention to detail.
• Experience developing technical/user documentation and training materials is a plus.
• Agile methodology experience (Kanban, user stories, sizing, retros) highly preferred.
• Strong business analysis capability and ability to translate technical concepts for non-technical audiences.
• Excellent organizational skills with the ability to manage multiple priorities.
• Understanding of change management methodologies is a plus.

• Salesforce Certified Administrator
• Platform App Builder
• Salesforce Platform Developer I (plus)

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
Able to work as a W2 employee of Genesis10 (no corp-to-corp).

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, many of whom have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home with Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (with more than 7 years of experience on average).
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer.

Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.