Vice President, Chief Information Security Officer

Introduction

KLDiscovery offers a fantastic opportunity for you to use your talents to make a meaningful impact in a fast-paced, growing technology and services organization! KLDiscovery is a global leader in eDiscovery, compliance, and data management solutions, empowering law firms, corporations, and government agencies to tackle their most complex legal and regulatory challenges.

We are looking for a Vice President, Chief Information Security Officer to join our team who is passionate about our mission and brings initiative, authenticity, and collaborative spirit to everything they do. If you're fueled by innovation and committed to delivering exceptional results, KLDiscovery is the perfect place to grow your career.

Work Status: Remote, work from home opportunity.

Is This Role For You?

The Vice President, Chief Information Security Officer provides strategic and operational direction to the organization to ensure the attainment of business objectives. Ensure that all revenue and profit goals are met. Revise objectives and policies in response to changes in internal and external conditions. Coordinate operations between divisions and departments. Establish responsibilities and procedures for attaining objectives. Establish strategies and objectives, coordinating with all organizational goals and standards. Responsible for financial performance and attainment of profit goals.

A Day in The Life

• Development of policies and standards aimed at minimizing costs related to acquisition, implementation, and operation of IT systems across business units. This includes the management of vendor relationships and ensuring this is leveraged across business units.
• Manage and develop key performance indicators to assure customer satisfaction and operational performance; manage problem escalation and communication with senior management and customers where appropriate.
• Ensure software and hardware license compliance through documented, established process.
• Coordinate gap analysis to identify training needs for department. Define requirements and ensure compliance for next level of advancement. Direct, coach, and mentor management staff in performance management skills. Build a department that optimizes senior talent, while promoting the growth of junior talent. Performance Management including collecting data on regular basis, organize and create annual reviews, provide regular coaching of individuals. Manage the timeliness of reviews for the department.
• Provide daily operational direction and oversight in meeting committed service level agreements (SLAs). Maintain and improve operational policies and procedures.
• Provide quarterly updates to the BoD and Senior Level Management.
• Travel as necessary for internal needs as well as client requested audits.

What You Will Bring To The Role

• Bachelor's degree in technology-related field or equivalent work experience.
• 15+ years' experience; Ten to Thirteen years management. This experience should include:
  • Management of production data centers and external customer SLA support
  • Demonstrated success in providing best practice process and support implementation
  • Proven track record and managing teams of 20 or more people
  • Demonstrated knowledge of global telecommunications
  • Demonstrated quality control implementation experience
  • Demonstrated success in change management
  • Extensive experience with the build out, growth, management, and support of high-volume Data Centers
  • Fiscal responsibility, including creating and managing to a budget
  • Demonstrated ability to create a vision for IT Operations focused on IT Service Management and ITIL
  • Demonstrated success in defining, tracking, and communicating internal and business focused metrics
  • Demonstrated success in defining and implementing a global IT shared services model
  • Coaching, developing, and mentoring direct reports and ensure processes are in place to develop the future leaders of the IT organization

Skills:

• Must be able to synthesize large amounts of data/concepts effectively into understandable terms both written and oral
• Must be capable of communicating with Sr. Level Management both verbally and in written communications
• Must be adaptive with varied skill sets that can fit into a variety of project situations
• Must be quick learning and possess a high comfort-level with non-repetitive projects and new challenges
• Must be quick thinking: ability to listen, grasp concepts and engage during interactive discussions
• Should be able to work with limited supervision
• Should have strong organizational and time management skills
• Should be well rounded with an exceptional work ethic
• Should be results-oriented with an exceptional ability to be independent, motivated, and proactive
• Should be customer-focused and possess resilient interpersonal talents and poise to manage change
• Excellent communication (oral, listening, and writing) skills
• Strong problem solving, time management and organizational skills
• Understanding of data center commercial market space
• General knowledge of applications management processes and methodologies
• Expert knowledge of system management and process methodologies and practices
• Strong understanding with practical application of WAN/LAN and internet connectivity and concepts.

Driving Career Growth, Benefit Excellence: The KLD Advantage

At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $200,000 to $250,000.

• We offer a high-performance laptop computer, options for wireless headset or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
• Generous paid time off, offering various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave, and more!
• Comprehensive health, dental, vision and supplemental benefits packages that include life insurance, short- and long-term disability, to promote the health of our employees.
• Remote-friendly, flexible working culture, where you can apply to work from several global locations.
• A focus on continuous professional development through various training and education reimbursement programs.
• A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights...together.
• A surrounding team of mission-driven individuals who genuinely love what they do.
• Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.
• Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!
• Free Employee Assistance Program (EAP) because we all could use a little help and support every now and then.
• 401(k) with employer match, to help our employees achieve financial success.
• KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.
• To keep our furry, 4-legged family members healthy, KLD employees can opt for Pet Insurance.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, and government agencies solve complex data challenges. With offices in 26 locations across 17 countries, KLDiscovery is a global leader in delivering best-in-class data management, information governance, and eDiscovery solutions to support the litigation, regulatory compliance, and internal investigation needs of clients. Our Nebula Ecosystem provides powerful end-to-end eDiscovery and enterprise-grade information governance. Through its global Ontrack data recovery business, KLDiscovery delivers world-class data recovery, disaster recovery, email extraction and restoration, data destruction, and tape management.

We Provide Equal Employment Opportunity

At KLDiscovery we believe that inclusion and diversity make us stronger. We are committed to fostering an inclusive environment for all employees that enhances wellbeing and belonging. We welcome and celebrate individuals of all backgrounds, experiences, and perspectives.

We do not discriminate on the basis of race, color, religion, gender, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status. We are happy to support you with any accommodation request at any stage in our hiring process.

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