Customer Success Manager

Job Location: Westminster, CO; Portland, OR

OurDepartment:Local Government, Owner & Public Sector

Are you ready to be a part of theAssetLifecycleManagement(ALM)revolution?This Customer Success Manager positionwill helpenablecommunitiestodesign,build,operate, andmaintaintheirassets andinfrastructurethrough GIS-centric solutions.

What You Will Do:

As aCustomer Success Manager, youwill own the relationship withutilities andlocalgovernment customerstoensure customerretention,contract renewal, drive value and expansion. We are looking for a Customer Success Manager with prior experience in GIS,Cityworks,andcustomer/accountmanagement.

In addition to the responsibilities listed below, this role willprovidethe everyday technical "touch" like software demos, webinars, emails, phone calls, virtual and on-sitecustomervisits, staffing conferences, and nurturing various Trimble integrationsandcommunications.

• Increase customer platform usage and adoption

• Ensure customer satisfaction

• Establish a trusted strategic advisor relationship with the local government customers to drive strategic value

• Work with customers toestablishcritical goals, keyperformanceindicatorsand aid the customer in achieving their goals and overall vision

• Manage customer escalations tovarious Trimble teams

• Develop andmaintaincoreproductknowledgeinCityworks, Trimble Utilities software,andPavement Express

• TRAVEL:Approximately30-40%.

What Skills & Experience You Should Bring

• BS/BA in business management, GIS, geography, related field

• Solid knowledge of local or county government

• Knowledge of Community Development (building permitting processes, code enforcement,business licensing), Public Works and Utilities in municipal and/or utility districts (water, wastewater, stormwater, streets, and traffic)

• Knowledge ofCityworks,Salesforce CRM and of Esri GIS

• Prior experience in customer/account management

• Ability to interact withcustomerteams at various levels of technical and non-technical depth

About Our Division

The Local GovernmentDivision within theOwner & Public Sectoris a leading provider of enterprise asset management (EAM)softwareand pavement managementsoftware for utilities and local government.Cityworksand Pavement Expresssolutions address the global challenges associated withmaintainingand replacing aging utility, transportation, and public assets and infrastructure.

Cityworksis a GIS-centric enterprise management tool available in conjunction with Esri's ArcGIS Server, as well as with most other platform offerings and extensions to ArcGIS.Cityworkssupports the ability to create and track permits, cases, licenses, service requests, work orders, inspections and tests while managing the tasks, resources (labor, material, and equipment) associated with a maintenance activity.Cityworksis fully integrated with Esri's leading GIS technology, MicrosoftOfficeand Crystal Reports.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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