Director Of Business Insurance Operations

Lead Team Leads and Client Advisors to provide top client service while managing complex business risks. Train, coach, and support staff in delivering excellent customer service and resolving issues. Also serve as Client Advisor to assigned clients.

• Exceptional Client Advisor skills
• Encourage a positive team environment
• Assess automation needs and provide input on solutions.
• Guide teams in the adoption of available technology solutions.
• Communicate goals clearly to team members.
• Identify ways to improve efficiency with the workflows and procedures.
• Serve as mentor and assist in development of team members.
• Delegate & shift work within team environment.
• Troubleshoot for team members and Account Executives/Producers.
• Confront and resolve conflicts in a timely manner within the team.
• Hold productive, periodic team meetings.
• Attend Department Manager meetings.
• Review Quality Control/Audit spreadsheets for team members & identify additional training needs.
• Perform Performance Evaluations for team members.
• Give periodic feedback to the P&C Practice Service Leader on team member performance.
• Liaison between team and P&C Practice Service Leader.
• Elevate issues/concerns/ideas to P&C Practice Service Leader, as needed.
• Strive to meet deadlines and Business Insurance Services Department goals.
• Maintain department calendar of time off, approve timecards, maintain attendance records and complete Absence Reports for all staff in the team.
• Participate in seminars and classes for skill and knowledge development.
• Perform other duties as required.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

• College Education preferred or equivalent work experience.

Professional Certifications/Licenses:

• Property/Casualty License Required
• Maintain Agent/Broker License through continuing education
• Obtain & Maintain CISR or CIC Designation

Experience/Skills:

• Prior Supervisory experience required.
• Proven leadership and motivational abilities with ability to build morale delegate & see a task to completion.
• Self-starter; imaginative; creative.
• Excellent interpersonal communication skills with ability to build trusting relationships.
• Excellent customer service skills and training abilities.
• Ability to manage a team and multiple tasks efficiently.
• Thorough understanding of commercial underwriting and coverage.
• Knowledge of rating procedures, coverage and industry operations.
• Must be well-organized and work with attention to detail.
• Well-developed written and verbal communication skills.
• Display trustworthiness, integrity, sincerity and discretion
• Ability to function in a fast-paced and changing environment.
• Ability to use menu-driven software in addition to Microsoft office to include Outlook, Word and Excel programs