Client Rel Mgr, Managed Prog

Job Summary

We are currently hiring a Client Relationship Manager for our xPO Advantage team, and our ideal candidate will possess a passion for impacting lives and our community. As a Client Relationship Manager, you will play a key role in managing and strengthening client relationships, ensuring the successful fulfillment of requirements for managed programs, and driving client satisfaction. Guide a team of client relationship specialists, oversee the day-to-day communication with clients, and collaborate with internal teams to deliver tailored solutions that meet client needs and objectives.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Serve as the primary point of contact for client hiring managers, building strong relationships and acting as a trusted advisor to understand and fulfill client hiring needs. Develop long-term relationships with clients by providing exceptional service and support.
• Lead, mentor, and train a team of client relationship specialists to ensure the delivery of high-quality services. Support team members in resolving client and supplier issues and elevating the client and supplier partner experience.
• Oversee the fulfillment of client hiring needs, ensuring they align with client expectations and contractual commitments. Coordinate cross-functional teams to deliver seamless delivery, from onboarding to ongoing support.
• Maintain regular communication with clients, providing status updates, program insights, and recommendations for continuous improvement. Prepare and present performance reports that highlight key metrics and deliverables.
• Proactively address client concerns or issues and work closely with internal teams to resolve them in a timely and effective manner, ensuring minimal impact on client operations.
• Gather and analyze client feedback to assess satisfaction and identify opportunities for process enhancements. Share insights with internal teams to refine services and improve program outcomes.

Competencies

• Competencies we value for this role include ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills within all levels of business lines, strong time management skills, customer-service orientation, proven strong organizational skills, and an ability to effectively prioritize in a multi-task environment. Must also be able to strategically manage accounts with a goal towards continuous improvement, have strong business technical skills, ability to read and understand P&L and deliver strategy to drive revenue and profitability, and have strong presentation skills to respond, develop, and present QBR's and RFP's. We also desire a minimum of 3 years client Management and sales experience, preferably within a service industry, and with a proven track record as well as bachelor's degree in business administration, sales and marketing or related field or equivalent work experience

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment is critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Advantage XPO and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.