Warranty Manager

Job Description:

Join our Team: Warranty Manager
Watertown, SD

Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated Warranty Manager to contribute to the Commercial Operations Team.

At Terex Utilities we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Warranty Manager at Terex Utilities, based in Watertown, South Dakota, you will be responsible for overseeing all aspects of warranty operations for Terex Utilities equipment. This role ensures timely and accurate processing of warranty claims, manages internal approval workflows, and supports customer satisfaction through effective resolution of warranty-related issues. The Warranty Manager collaborates cross-functionally with service, sales, technical support, and product support teams to uphold warranty standards and drive continuous improvement thru quality an delivery enhancements.

What you'll do

Warranty Operations

• Manage the full lifecycle of warranty claims, ensuring timely validation, documentation, and resolution along with approval workflows.
• Oversee warranty spend and ensure alignment with SG&A budget targets.
• Maintain accurate records and reporting of warranty trends, issues, and financial impact.
• Establish, administer, and clearly communicate standard and extended warranty policies.

Project Management

• Serve as a key contributor to Project Trident, translating warranty data into actionable quality improvements.
• Collaborate with the quality team to drive corrective actions and integrate warranty insights into product development.

Field Team & Safety Management

• Supervise a direct field team member involved in warranty-related repairs.
• Ensure compliance with safety protocols during field service activities, especially for product recalls and campaign management.

Customer Experience & Delivery Impact

• Address customer concerns related to warranty and delivery issues.
• Coordinate with Branch Managers, Service Managers, Field Service Supervisors, and Regional Product Support Managers to resolve complex warranty issues.
• Cross-Functional Collaboration
• Partner with sales, service, and product support teams to align warranty practices with business goals.
• Provide feedback loops between warranty data and operational teams to improve delivery and quality metrics.

Leadership

• Mentor and develop team members to fill skill gaps and strengthen departmental capabilities.
• Provide training and support to team members on warranty policies, procedures, and systems.
• Monitor competitor's offerings and with Senior Leadership Team guidance adjust as required.

What you'll bring

• Bachelor's degree in business administration, Engineering, or related field or equivalent experience.
• 2+ years of experience in a supervisory or managerial role.
• Strong analytical and problem-solving skills.
• Proficiency in Oracle Business Suite (CRM and SMS), Microsoft Office, Power BI, and QlikSense.
• Excellent communication, presentation and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of customer and product support fundamentals and processes.
• Ability to identify problems or potential problems at both a strategic and functional level and make or recommend decisions to resolve the same.
• Ability to influence others via communication to get desired results.

Salary: The compensation range for this position is $100,000 - $125,000 annually/salary. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

Why join us

• We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.
• We offer competitive salaries, Team Member bonus of xx%, hybrid working, private healthcare, xxx holidays, pension, life assurance, LinkedIn Learning, on site free parking, card, [Please amend this section to suit the position.]
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.