New

Manager, North America eCommerce Fulfillment

Lenovo
United States, North Carolina, Morrisville
Dec 02, 2025
General Information Req # WD00091853 Career area: Supply Chain Country/Region: United States of America State: North Carolina City: Morrisville Date: Tuesday, December 2, 2025 Working time: Full-time Additional Locations: * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Key Responsibilities Manage a team of 4 Fulfillment Specialists. Manage daily fulfillment operations, including order processing, lead-time management, replenishment management, monitoring shipping and delivery times, customer survey analysis, and detractor analysis. Develop and implement strategies to optimize supply chain efficiency and reduce costs. Collaborate with sales, sales support, manufacturing, logistics, and warehouse teams to ensure seamless operations. Monitor KPIs such as order to ship times, on-time delivery, and customer promise dates as well as doing thorough detractor analysis on these KPI's. Identify and resolve bottlenecks in the fulfillment process. Lead and mentor the team to achieve performance goals and continuous improvement. Qualifications Bachelor's degree in Supply Chain Management, Logistics, Business, or related field. 5+ years of experience in supply chain, fulfillment, or logistics management. Strong knowledge of ERP platforms. Excellent analytical, problem-solving, and organizational skills. Proven ability to lead teams and manage cross-functional projects. Strong communication and negotiation skills. Preferred Skills Experience with Lean or Six Sigma methodologies. Advanced proficiency in Excel and data analysis tools. proficicient in power BI, Microsoft excel We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville