Sales Operations Analyst II

*This is a hybrid role based out of our HQ in Richmond, CA. In-office expectation is 4 days a week.*

At Mountain Hardwear, we're more than just an outdoor apparel and equipment brand - we're a community of free thinkers, adventurers, and mountain sport enthusiasts. We design gear and apparel that empowers people to seek wilder paths, connect with the outdoors, and embrace mountain culture. As we continue to grow, we're looking to amplify our brand to existing and new customers, engage with our community and culture, and build trust through our products.

ABOUT THE POSITION

The Sales Operations Analyst II provides operational support and expertise to enable the Sales organization to function efficiently. This role focuses on executing processes, improving workflows, and delivering high-quality service to internal and external partners.

HOW YOU'LL MAKE A DIFFERENCE

Sales Support & Process Execution:

• Execute tasks and processes that support the Sales team and identify opportunities for efficiency improvements.

• Provide a high level of service to the Sales team and cross-functional partners.

• Implement best practices to streamline workflows and improve operational performance.

Cross-Functional Collaboration:

• Communicate with cross-functional teams and learn other areas of the business to solve problems within the Sales organization.

• Act as a liaison between Sales, Marketing, and Operations to ensure alignment on initiatives and timely delivery of assets.

• Coordinate information flow to ensure ongoing process or program execution.

Sample & Showroom Management:

• Track and organize samples and showroom for internal and external meetings.

• Manage logistics for seasonal presentations and account meetings.

Documentation & Training:

• Maintain documentation and training materials for processes and tools.

• Support onboarding and training for new tools and initiatives.

• Present information in a clear, concise manner for various audiences.

Innovation & Testing:

• Assist in testing new tools, processes, and initiatives to improve sales operations.

• Provide feedback and recommendations for system enhancements and process improvements.

Administrative Support:

• Perform other duties as assigned, including scheduling meetings and supporting ad hoc projects.

YOU HAVE

• Bachelor's degree, applicable certification, or equivalent experience.

• 2-4 years of professional experience with proficiency in tools, systems, and procedures.

• Salesforce CRM certification preferred.

• Strong data analysis skills and advanced Excel functions.

• Ability to manage and coordinate multiple projects simultaneously.

• Understanding of object-relational databases and ability to translate complex requirements into clear deliverables.

• Excellent communication and presentation skills.

• Logical and technical problem-solving ability.

• Ability to travel up to 20%.

#Hybrid
#MHW
#LI-LC1

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.