Customer Master Senior Analyst

REPORTS TO (ROLE & NAME): Denise Thomas

Main purpose of the role/Position Summary:

As an Intermediate Customer Master Analyst, you will be an essential part of the order-to-cash cycle responsible for supporting business divisions by creating, managing and maintaining an accurate record of our global customer database. Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process. You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing to Trimble's overall success.

Job Responsibilities:

• Customer Data Management: Help manage the creation, maintenance, and accuracy of customer master records in our database. This includes capturing and updating relevant information such as contact details, billing and shipping addresses, and other pertinent data to ensure information is up-to-date.

• Data Validation: Identify and rectify discrepancies, inconsistencies or duplications in the system.

• Process Improvement: Make recommendations to team leadership where there are inefficiencies or opportunities for possible improvements to existing data validation processes.

• Collaboration: Work with cross-functional teams, including sales, marketing, finance, and customer service to gather and validate customer information. Communicate and interact both professionally and effectively to resolve data-related issues and provide support when required.

• Compliance: Ensure compliance with company policies and procedures, as well as localization requirements when applicable, related to customer data and data privacy.

• Escalation: Escalate unresolved or complex cases to team leadership for assistance.

• Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience.

• Basic Merging: Work to get appropriate approvals to process basic account merges according to guidelines, and get them processed.

• System Enhancements: Assist with testing for system enhancement projects and initiatives related to customer master data management.

Qualifications & Experience:

• High level of integrity and commitment to maintaining data confidentiality

• Minimum High School Degree

• Degree in Business Administration, Information Systems or a related field is a plus

• 1-2 yrs experience in customer data management or a similar role, preferably in a large-scale organization, with strong customer service and data entry experience is preferred but not mandatory.

• 1-2 yrs experience using customer relationship management (CRM) systems and other data management tools is preferred but not mandatory.

• Strong attention to detail and ability to handle large volumes of data accurately

• Problem-solving and trouble-shooting capabilities

• Analytical mindset with the ability to identify data patterns and trends

• Strong organizational skills and the ability to prioritize tasks effectively

Relationships required to build within this role:

INTERNAL:

• Customer Support teams

• Order Management

• Sales Teams

• Sales Operations

• Credit & Collections

• Business/Division Representatives

EXTERNAL:

• Customers/Resellers

General abilities and skills expected to be learned and mastered in this role:

• Good comprehension and understanding of the complexity of how customer master data is entered, maintained and used throughout Trimble.

• Good comprehension and extensive experience with Salesforce and Oracle

• Good understanding of and adherence to trade and revenue compliance

• Strong customer service skills

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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