HP Client Operations Product Manager

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The HP Client Operations Product Manager is responsible for driving operational excellence, pricing accuracy, and program execution for HP at CDW. This role sits at the center of HP's business and ensures that SKUs, pricing, programs, and tools flow cleanly across CDW systems and teams so sellers, PBMs/S2s, and HP can execute at speed and at scale.

The HP Client Operations Product Manager will own the day-to-day and long-term operational backbone of the HP business: resolving break/fix issues, operationalizing new and existing programs, and building streamlined processes that reduce friction and audit risk while maximizing profitability. This individual will act as the "resident 301/501 HP operations expert," connecting CDW stakeholders (Bid Desk, PDM, Purchasing, Partner Finance, Sales, SOS, IT) with HP's operations and AOM teams to keep the brand running as a well-oiled machine.

What you'll do

• Operational procedures and best practices: develop, implement, and maintain standardized HP operational workflows (SKUs, pricing, bids, deal registration, and program setup) to ensure consistency, accuracy, and scalability.
• SKU and tools ownership: monitor and resolve HP SKU issues (EDI failures, set-up gaps, HP tool misalignment), ensuring products flow correctly into CDW systems, are coded appropriately, and display properly in SPS, Salesforce, and on web.
• Pricing execution and optimization: assist with manual pricing submissions; help determine best cost sources (e.g., Big vs Smart Buy) in competitive situations; ensure NBO/PDR and other pricing protections are operationalized and followed up on ahead of expiry.
• Bid and deal support: triage and assist with CDW bid escalations; co-manage and operationalize HP bid programs or adjustments; work with the Bid Desk to ensure structures, codes, and workflows are clear, repeatable, and efficient.
• Program and offer operationalization: translate HP program strategy (Smart Buy, Sales Gen, Elevate/HPI, education programs, etc.) into concrete CDW processes, including SKU creation, coding, eligibility logic, entitlement, and seller-facing execution.
• Cross-functional connector: serve as the primary operational conduit between CDW Bid Desk, PDM, Purchasing, Partner Finance, Sales, SOS, IT, and the HP PBM/S2 team to remove obstacles and keep initiatives moving.
• Partner operations alignment: maintain regular touch points with HP's operations/AOM leads to align on issues, share trends, escalate systemic problems, and jointly streamline processes between HP and CDW.
• Tool expertise and training: act as the internal subject-matter expert and trainer on HP partner tools (deal registration, pricing portals, configuration tools, etc.); create and maintain SOPs and quick guides for PBMs, S2s, SOS, and sellers.
• IQ and go-to-market efficiencies: drive efficiencies in IQ usage and HP go-to-market motions, identifying where system changes, automation, or process updates can simplify quoting, pricing, and configuration.
• Order health and cancellations: track, monitor, and assist with at-risk and cancelled HP orders, working with Purchasing, Sales, and HP to understand root cause and prevent recurrence.
• Financial claim support and audit risk reduction: partner with Partner Finance on MDF/COOP claiming, payment allocations, deferred marketing, and dispute resolution; dig into invoice-level detail where needed and help reduce audit exposure and rework.
• Data, reporting, and analytics: collaborate with IT and analytics teams to build and maintain dashboards and reporting that track HP program utilization, pricing performance, operational KPIs, and ROI; use insights to recommend changes or course corrections.
• IT project leadership and integration: represent HP operational needs in CDW IT projects (e.g., APIs for deal registration, pricing, or reporting), gathering requirements, coordinating testing, and ensuring solutions are future-proofed for platforms like Salesforce.
• Seller and SOS support: work closely with SOS and sales leaders to ensure HP programs and processes are understood, executable, and aligned with how sellers actually work; collect voice-of-seller feedback to inform process and system changes.
• Continuous improvement and risk mitigation: proactively identify operational gaps, bottlenecks, and failure points across the HP business; propose and drive improvements that reduce manual work, increase speed, and protect profitability for both HP and CDW.

What we expect of you

• Bachelor's degree and 5 years of Sales/Marketing/Project Management experience, OR

• 9 years experience in Sales/Marketing/Project Management, OR

• 4 years of CDW PPM experience and 5 years experience in Sales/Marketing/Project Management

Preferred skills, experience, and qualities needed

• Demonstrated knowledge of technology product offerings and solutions.
• Proven record of successful project management and organizational skills.
• Proven track record of successfully improving operational efficiency and productivity.
• Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint.
• Proficient with SalesForce and PowerBI.
• Experience with sales productivity tools.
• Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership.
• Demonstrated ability to analyze data and conduct primary research.
• Ability to multitask and be adaptable in a fast-changing environment.
• Strong understanding of the dynamics of cross-functional teams, with the ability to creatively problem solve.
• Demonstrated ability to work independently with little direction.

Pay range: $88,000 - $154,200 depending on experience and skill set

Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.