Field Technical Support Professional

Our Department: Trimble Viewpoint

Are you a SQL-savvy person passionate about troubleshooting and fixing data and performance in complex production databases?

Do you like to be part of a core team that works directly with customers and solves their critical problems live?

What You Will Do

Are you a motivated SQL expert with demonstrated experience working on SQL databases to troubleshoot data and performance problems? If so, Trimble Viewpoint is looking for people like you to join our highly skilled and talented group. You will be a SQL support specialist responsible for resolving SQL data-related and reports-related issues, monitoring, and tuning performance in both self-hosted and cloud-deployed Trimble Viewpoint environments. In addition, this role serves as a support liaison between Trimble Viewpoint, third-party vendors, and our customers.

• Provide telephone and Internet support to customers with questions or issues related to configuration/setup, product functionality (attachments, scanning, printing, exporting), performance, and hosted software services, including SQL data and reports-related problems.

• Troubleshoot and solve technical issues, including system performance, permissions, data inconsistency, and application errors.

• Provide expertise in SQL Data Manipulation and Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites.

• Assist customers with software upgrades, migration, and transformation.

• Assist other departments with technical issues.

• Monitors, tracks, and documents customer support calls and activities in the CRM system.

• Effectively document issues/feedback from customers for use by Development in research and resolution of defects.

• Develops Knowledge Base articles to document troubleshooting steps and standard solutions to frequent calls for use by customers and peers.

• Implement performance optimizations suggested by the engineering personnel.

• Respond to alerts, and help monitor, tune, and configure Non-Production and Production monitoring for the best sustainable performance.

• Follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners.

• Research and diagnose issues independently or as a team.

• Support after-hours and on-call duties as required.

What Skills & Experience Should You Bring

• Demonstrated experience troubleshooting SQL, including tables, triggers, views, stored procedures, performance tuning, and ability to write complex SQL queries in Microsoft Transact SQL.

• Demonstrated experience with Crystal Reports, including sub-reports, running totals, linking tables, and troubleshooting.

• Deep understanding and working knowledge of Microsoft Reporting Services or Financial Statements Reporting applications.

• Sound knowledge of SQL Server Database Administration and relational database concepts.

• Experience in cloud-based environments such as AWS, Azure, or IaaS-based providers.

• Experience with remote desktop takeover tools (Example: Zoom, WebEx, GoToMeeting, Bomgar).

• Soft Skills include Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, and Time Management.

• Familiarity with the commercial construction industry (For example, Job costing, Payroll, Accounts Payable, Accounts Receivable, Equipment Tracking, and Project Management) is an asset for this position but not required.

• Bachelor's degree, preferably major in computer science or relevant experience.

About Our Trimble Viewpoint

Trimble Viewpoint construction software solutions, part of Trimble Connected Construction, allow contractors to better manage their projects, processes, and people, using the data gathered to lower risk and improve margins. With more than 40 percent of the ENR 400 on our platforms, Trimble Viewpoint innovations transform the construction industry by connecting operations across financial and HR systems, project management tools, and mobile field solutions.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Trimble's Privacy Policy

If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.