Integrated Service Coordinator

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Integrated Service Coordinator

Behavioral Health Services

Salary Pay Range: $54,579.20 - $82,368

Closing Date: 12/11/25 or upon receipt of the first 50 applications

Job Summary: The Integrated Service Coordinator supports the Milwaukee County Comprehensive Community Services (CCS) program by ensuring high-quality ancillary services for youth and adults. This role exists to strengthen and expand the provider network by assisting contracted providers with onboarding, delivering training, conducting quality assurance activities, and supporting research and development efforts.

Essential Responsibilities:

• Facilitate the onboarding process for new CCS ancillary service providers, ensuring they understand program expectations, service standards, documentation requirements, and system processes. Provide ongoing technical assistance to support providers.
• Conduct quality assurance activities to ensure contracted providers meet CCS, County, and state regulatory requirements. Review documentation, monitor service delivery patterns, identify areas for improvement, and collaborate with providers.
• Develop and deliver trainings to contracted providers on CCS policies, best practices, and evidence-based approaches. Ensure providers have the tools, knowledge, and resources needed to deliver high-quality services to youth and adults with behavioral health needs.
• Support efforts to expand the CCS provider network, including researching service gaps, identifying opportunities for growth, and engaging potential providers. Focus on building capacity to serve individuals with co-occurring mental health and substance use disorders.
• Assist with collecting, reviewing, and analyzing service data and contract performance measures to inform program decision-making and improve provider performance. Prepare reports, track onboarding progress, and maintain accurate records in alignment with County and CCS standards.
• Work closely with internal CCS staff, contracted providers, and community partners to support coordination of care and alignment of service expectations. Participate in meetings, provide updates, and ensures timely communication regarding provider needs and system changes.
• Identify trends, system needs, and opportunities for enhancement within the ancillary service network. Support the implementation of best practices, service innovations, and process improvements to strengthen outcomes for CCS participants.
• Perform all other duties as assigned.

Minimum Requirements:

• Current resident of Wisconsin.
• Possession of a valid Wisconsin Driver's License, able to be maintained throughout employment.

• Possession of a Bachelor's Degree or higher in Psychology, Social Work, Registered Nursing, or Human Services.
• At least three (3) years of experience in mental health or substance use programming.
• Willing and able to travel up to 20% of the time within this role.

Preferred Qualifications:

• Possession of a Master's degree in Psychology, Social Work, Registered Nursing, or Human Services.

• Knowledge of DHS 36.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.