Sr Services Engagement Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys Cloud Services, Inc. seeks Senior Services Engagement Director in Menlo Park, CA.**Telecommuting allowed for this position.**

Job Description:Manage customer needs, challenges, and expected business outcomes, as well as providing them with Genesys solutions. Plan and direct the installation and maintenance of computer hardware and software, and ensure the networks security of the company. Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Conduct client communication to ensure customers are constantly up-to-date on the Genesys offerings and effectively demonstrate base functionality. Research new technology and look for ways to upgrade our computer systems. Build and maintain strong, long-lasting customer relationships, including trusted advisor relationships with key customer stakeholders and executive sponsors. Telecommuting allowed for this position.

Minimum Qualifications:The position requires a Master's degree in Computer Science, Software Engineering or related field plus two (2) years of experience in a related occupation.

The position requires any amount of experience in: Experience generating over $5M annual revenue; Experience in value selling Telecom & Information Technology areas; Experience in engaging with large multi-national clients, including Fortune 100 and 500 ones; Experience in building and implementing an account development plan; Experience in building and maintaining excellent long-lasting relationship with customer stakeholders; Experience in program and delivery management delivering large complex projects in niche technologies; and Certifications required in PMI Agile Certified Practitioner (PMI-ACP) and Project Management Professional (PMP). Telecommuting allowed for this position.

Salary range: $165,000.00 to $175,000.00

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.