Patient Access Coordinator II - 24hrs/Weekends

Essential Functions (Key Roles & Responsibilities):

• Greet patients and families in a professional and welcoming manner

• Verify insurance coverage and pre-authorization requirements

• Collect and enter patient demographics and insurance information into electronic medical records

• Ensure accurate and complete collection of patient demographic and insurance information

• Obtain necessary signatures for consent and authorization forms

• Resolve insurance and billing-related issues

• Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner

• Adhere to all HIPAA regulations and patient confidentiality guidelines

• Performs other duties as assigned Complies with all policies and standards

Qualifications:

• High School Diploma or Equivalent required

• Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required

Knowledge, Skills and Abilities:

• Knowledge of medical terminology and insurance verification procedures.

• Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.

• Excellent communication skills, both written and verbal.

• Ability to work well in a fast-paced environment.

• Ability to work effectively in a team-oriented setting.

Physical Requirements

• Standing Occasionally (3-33%)

• Walking Occasionally (3-33%)

• Sitting Constantly (67-100%)

• Lifting Occasionally (3-33%) 20lbs - 35lbs

• Carrying Occasionally (3-33%) 20lbs - 35lbs

• Pushing Rarely (Less than 2%)

• Pulling Rarely (Less than 2%)

• Climbing Rarely (Less than 2%)

• Balancing Occasionally (3-33%)

• Stooping Occasionally (3-33%)

• Kneeling Rarely (Less than 2%)

• Crouching Rarely (Less than 2%)

• Crawling Rarely (Less than 2%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Constantly (67-100%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision - Far Constantly (67-100%)

• Vision - Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)