Installation Coordinator

Job Details

Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and have the ability to multi-task with attention to detail.

What you will do:

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.

• Perform welcome calls to each customer within 48 hours of job booking.

• Communicate with internal and external customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel on-site, etc.

• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.

• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.

• Track and verify on-time delivery off all materials needed to complete installations.

• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.

• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI's Zero Harm safety policy.

• Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.

• Facilitate the closing of each installation job either directly or through follow up with various other departments.

How you will do it:

• Communicate with customers, both internal and external, via telephone, email, or internal program

• Work with Sales and National Account teams on any installation concerns.

• Work with installers, sub-contractors, install manager and material handlers.

• Build cooperative relationships with team members from all associated departments.

What we look for:

Required

• High School Degree or equivalent

• At least 1 year of customer service experience.

• Strong communication and organizational skills

Preferred

• Knowledgeable in Microsoft (Especially Outlook and Excel)

• Excellent written and verbal communication skills

• Ability to handle several tasks simultaneously

• Ability to work in a fast paced, team-oriented environment