New

Tech Hub Advisor

Steelcase
United States, Michigan, Grand Rapids
901 44th Street Southeast (Show on map)
Dec 05, 2025
General Information Country: USA State: Michigan City: Grand Rapids Office Location: 901 44th Street SE - - - Grand Rapids -Michigan - Date posted: 05-Dec-2025 Business Function: Information Technology Position Type: Full-Time/Regular Description Do you enjoy solving technical challenges while delivering exceptional customer experiences? Are you passionate about guiding people through technology and ensuring their digital interactions run smoothly? Do you thrive on building trust and providing expert support for both hardware and software solutions? Would you like to be a frontline ambassador for technology, helping employees and visitors feel confident and connected in every interaction? Helping You Thrive By: Offering competitive wages and benefits, that support your life both in and out of work Creating continuous learning opportunities to help you grow and upskill. Fostering a culture of inclusion where employees feel seen, heard and valued - and living it out every day. Empowering you to make a meaningful impact on people and the planet through your work and Steelcase's ongoing commitment. You'll Support Meaningful Work By: Acting as a frontline ambassador for technology, guiding employees and visitors Delivering technical support for hardware and software installations and troubleshooting Ensuring smooth setup for meetings and events Engaging with users through an empathetic, consultative approach Collaborating with IT teams to improve processes and customer experience Staying current on emerging technologies and internal systems Minimum Qualifications At least 1 year of combined experience in technical support and customer service Proven ability to troubleshoot hardware and software issues (Microsoft Suite required; SAP helpful) Strong interpersonal skills with patience and an empathetic approach to user interactions Qualified applicants must be authorized to work in the United States on a full-time basis. Steelcase will not provide support for or sponsor work authorization and/or visas for this role. Desired Skills and Experience Familiarity with ServiceNow or similar ticketing tools Understanding of hardware troubleshooting and repair Knowledge of both Windows and Mac operating systems Ability to learn organizational processes quickly and manage escalations Strong consultative and relationship-building skills Doing better for people and planet Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens. Why People Choose to Work with Us At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com. The annual base salary range for this position is $68,000-$78,000. Please note that the salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.