Cash Application Supervisor

About Zep Inc.

Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across a variety of segments including transportation, industrial, institutional, and food & beverage. We also have a strong presence in the consumer-packaged goods (CPG) segment, where we develop products to help consumers and businesses maintain a clean and safe environment. Our products can be found online and at retail shelves at outlets like Home Depot, Amazon, Lowe's, Ace Hardware, Grainger, HD Supply, Walmart, and many others. We market our products under well recognized and established brand names, such as Zep, Enforcer, Misty, TimeMist, TimeWick, and Country Vet. Zep was founded in 1937 and is headquartered in Atlanta, GA. In 2021, Zep became the official cleaning partner of Atlanta United FC.

Job Description:

Job Summary:

We are seeking a detail-oriented and proactive Cash Application Supervisor to lead our cash application team. This role is responsible for overseeing daily cash application activities, ensuring timely and accurate processing of customer payments, credit card reconciliations, cash forecasting, and general ledger (GL) reconciliations. The ideal candidate will possess strong leadership skills, a continuous improvement mindset, and the ability to drive process efficiencies through automation and innovation.

Key Responsibilities:

• Team Leadership & Supervision
  • Supervise and mentor the cash application team, ensuring adherence to policies, procedures, and deadlines.
  • Provide training, support, and performance feedback to staff.
  • Monitor workload distribution and adjust as necessary to meet operational needs.
• Cash Application & Reconciliation
  • Oversee daily cash application activities, including lockbox, wire, ACH, credit card, and other payment methods.
  • Ensure accurate and timely reconciliation of customer payments to accounts receivable.
  • Manage credit card reconciliation processes and resolve discrepancies promptly.
• Cash Forecasting & GL Reconciliation
  • Collaborate with Treasury and Finance teams to provide accurate cash forecasting based on receipts and trends.
  • Review GL account reconciliations prepared by our offshore team related to cash and accounts receivable and respond to questions to provide more accurate reconciliation data.
  • Investigate and resolve variances in a timely and thorough manner.
• Process Improvement & Automation
  • Identify opportunities to improve processes, increase efficiency, and reduce manual effort.
  • Collaborate with other teams, treasury, finance, offshore, to identify best practices or help resolve pain points
  • Lead or participate in automation initiatives and system enhancements.
  • Implement best practices and maintain strong internal controls.
• Communication & Collaboration
  • Act as a liaison between the Cash Application team, internal departments (such as Sales, AR, IT, and Finance), and external customers as needed.
  • Communicate effectively with leadership and cross-functional teams on issues, metrics, and performance.
  • Prepare and present reports on cash application status, trends, and KPIs.

Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field (or equivalent experience).
• 3+ years of experience in cash application or accounts receivable, with at least 1-2 years in a supervisory or team lead role.
• Strong understanding of cash management, payment processing, and general ledger accounting.
• Proficiency with ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Excel.
• Experience with automation tools or system implementations is a plus.
• Experience with on-line banking portals. Blackline experience and credit card portals such as Worldpay is a plus.
• Previous process improvement and/or working with an offshore team experience is a plus.
• Excellent communication, analytical, and problem-solving skills.
• Ability to think strategically while maintaining attention to detail.
• Demonstrated ability to lead and develop high-performing teams.

Work Environment:

This role may require occasional extended hours during peak times (e.g., month-end or system implementations). Hybrid or remote work arrangements may be considered based on company policy.

Our Values

At Zep, we have developed a set of values focused on bringing even greater cohesion to our workplace. As part of this plan, we introduced a values framework called S.P.E.E.D. to align with our purpose of making the planet cleaner, safer, and more productive.

• Stewardship: We continuously improve the safety of our people and products, and we protect the planet by innovating solutions to reduce our environmental impact.

• Passion for Problem Solving: We listen to our customers and actively work to find solutions for unique situations. We think creatively to innovate and seize opportunities that will drive growth and make all our customers' and consumers' lives better.

• Empowerment: We encourage and lead our people to be accountable by equipping them to make decisions and own the outcome

• Expertise: We create innovative solutions and partnerships that are relevant to service our communities and customers.

• Doing the Right Thing: We expect our people to understand ethical boundaries and be inclusive of other backgrounds, ideas, and perspectives. Demonstrating honesty, respect and integrity in all actions is always expected.

Zep Inc. is an organization that is committed to diversity within its workforce and encourages all interested candidates, including women, minorities, & former military personnel to apply. It is the policy of Zep Inc. that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability or sexual orientation.

As an Equal Opportunity and Affirmative Action Employer, Zep Inc. provides full employment opportunities to all qualified persons without regard to race, creed, color, religion, gender, sexual orientation, national origin, age, disability, marital status, ancestry, or veteran status or any other distinction outlined in all applicable federal, state, and local laws.