Airport Coordination Center Agent

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlinesprovides the resources and support our employees need to succeed. Besides working at a great and growing company, as an Airport Coordination Center Agent you'll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings account and Flexible Spending Account
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Essential Roles and Responsibilities:

• Provide customer service and support to stations as well as other SY departments
• Aircraft load planning
• Coordinate operational irregularities
• Coordinate with appropriate departments in the event of a staff or passenger accident, illness or injury including Med Link coordination, flights being met by paramedics and emergency response notification and tracking.
• Record cargo and company material weights loaded onto SY aircrafts
• Process security queue and handle inhibited or restricted passengers
• Assist Airport Coordination Center Manager and other management with company initiatives and projects
• Research and resolve questions regarding company policies and procedure, FAA/TSA/CBP regulations and safety and security protocols
• Monitor seat map assignments, making changes as needed
• Coordinate overbooking and authorizations as necessary
• Assist with the load planning of the Amazon Freighter operation
• Any other duties assigned by management
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Required Qualifications:

• High School diploma or GED
• Ability to anticipate needs of coworkers and passengers in a fast-paced environment
• Ability to learn quickly and understand and interpret flight schedule and airline flight destination information
• Strong communication, organization, and problem- solving skills
• Microsoft Office suite and familiarity with airline applications
• Must have availability to work flexible work hours including holidays, overnights and weekends.

Compensation:

$19/hr.

Classification:

Full-Time, Hourly

Work Location:

On-Site - Minneapolis, MN

Supervisory Responsibility:

None

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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