Patient Services Coordinator

Patient Services Coordinator

Willamette Valley Cancer Institute is looking for a Patient Services Coordinator to join their phenomenal team! This role registers and schedules appointments for patients in an efficient and timely manner as well as answering, screening, and directing all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

The general pay scale for this position at WVCI is $20.00-$27.00. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, etc.

Employment Type: Full Time, 1.0 FTE

Benefits: M/D/V, Life Ins., 401(k)

Location: Eugene, OR

• Answers, screens, and responds to calls and answers routine questions to best of knowledge. Route clinical questions to appropriate personnel or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Communicating and building relationships with patients as their primary contact during their time with us. Demonstrates compassion and respect for the delicate nature of the care we provide, and creates trust by offering appointments in a timely manner.
• Coordinates Schedule for single provider. This will include learning provider behavior and ordering style. Ability to communicate effectively and professionally with providers and other clinical staff. Manages an orders queue with efficiency and excellent time management skills.
• Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments, rescheduling appointments. Notifies appropriate staff of the cancellation and makes notes in patient chart.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned. May type memos and forms.

• High school diploma or equivalent required. Some receptionists or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commited to Quality: Emphasizes the need to deliver quality products and/or services

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. It requires standing and walking for extensive periods of time. Occasionally lifts and carry items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.