Pathway of Hope Coordinator

LOCATION: Southwest DHQ

STATUS: FT - 40hrs/wk

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY: The Divisional Pathway of Hope (POH) Coordinator will coordinate the Southwest Divisions POH approach. The POH Coordinator is responsible for supervising and supporting services offered to families through the POH case management approach at identified Corps or Social Service Sites. The POH Coordinator will work collaboratively with the Divisional Social Service Director and with field units to support the implementation of the POH approach in the SW Division, including staff training/consultation, quality assurance, program evaluation, and outcome reporting.

QUALIFICATIONS:

• Bachelor of Social Work (BSW) or comparable degree from an accredited college or university required
• For a BSW, a minimum of six years of experience in supervision of social service programs providing case management with at-risk, economically, and socially vulnerable populations.
• Master of Social Work (MSW) or comparable degree from an accredited college or university preferred
• For an MSW, a minimum of four years of experience in supervision of social service programs providing case management with at-risk, economically, and socially vulnerable populations.
• Demonstrated capacity in building collaborative community service program models.
• Ability to work with minimal supervision while maintaining a high level of productivity
• Must be able to create positive working relationships with economically, educationally, & socially diverse populations
• Familiarity with client databases and computer-generated reports.
• Demonstrated capacity to teach adults.
• Ability to maintain a self-motivated and self-directed schedule, address multiple projects in a timely manner and take projects from beginning through completion.
• Familiarity with Salvation Army policies and procedures.
• Excellent verbal and written communication skills.
• Computer literate in MS Office software applications.
• Must be able to pass a criminal background screening.
• Travel required, including nights and weekends.
• Must have a valid Arizona DL, with a clean driving record and pass The Salvation Army's Fleet Safety Training.

RESPONSIBILITIES:

Planning and Implementation

• Ensure quality of both POH planning & implementation by participation with POH planning & program development at sites.
• Ensure consistent communication by participating in regularly scheduled conference calls with the Territorial Pathway of Hope Project Manager, local caseworkers, officers, and the DSSD.
• Ensure consistent internal communication and understanding of program developments by sharing electronic and hard copies of updated information with divisional staff and corps. Additionally, prepare bi-monthly reports on the POH progress and status for the Territorial POH Project Manager and DSSD.

Planning and Implementation

• Ensure quality of local data and reporting of information that will support national and territorial POH program outcomes.
• Ensure relevance and consistency of POH by collaborating with the Territorial Project Manager and DSSD with ongoing development of policies and procedures, goals and objectives, and outcome-based measures related to the POH.
• Ensure relevance of POH approach to funders by keeping current on program funding resources, both public and private, and assist DSSD and Development staff to support local leadership in securing additional localized funding.
• Assist scaling of POH and learning agenda by collaborating with the Territorial POH Project Manager, the DSSD and other organizations for the purposes of further development of the POH approach and support kindred projects, as requested and/or assigned.

Evaluation and Outcome Measurement

• Ensure the accuracy of data entry into the WellSky Community Services database.
• Oversee annual POH evaluations/outcomes measurement for cluster(s) of corps that have implemented the POH approach and complete summary/review report to the Territorial POH Project Manager and DSSD.
• Report any POH implementation challenges and work with the Territorial POH Project Manager, and DSSD to develop an action plan to address program development needs.
• Maintain quality control within the division's WellSky Community Services database which consolidates program data across units for the POH program, updating information as needed.
• Collaborate with Territorial POH Project Manager and assist the DSSD with the development of program specific POH implementation plans as requested and/or assigned.
• Serve on committees related to case management, emergency assistance and building self-sufficiency, as requested or appointed.

Education and Training

• Plan, conduct, and/or participate in Pathway of Hope/WellSky workshops and other training events at the territorial, divisional, and/or local level, as requested or assigned.
• Assume responsibility to plan, conduct, and/or participate in other social service workshops and staff training events at the territorial, divisional, or local level, as requested or assigned.
• Maintain a database of personnel who have been trained in POH, updating all information quarterly following POH evaluation reviews of each unit.
• Provide supervision for social work student interns, as requested or assigned.

Department Support

• Participate in departmental staff meetings; meet with the Territorial POH Project Manager and DSSD on a regular basis for consultation and project review.
• Complete monthly itinerary and status reports on activities and projects.
• Contribute to the development of department reports to administration as requested.
• Serve on divisional, territorial, or national committees, as requested or assigned.
• Represent the DSSD or other department personnel at meetings, hearings, or conferences, as requested or assigned.

Other duties as assigned as they relate to the position of POH Coordinator.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 40 pounds, and occasionally lift and/or move up to 65 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to focus. The employee must have the ability to operate a telephone, desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.