Senior Quality and Compliance Coordinator

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare.

SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

Job Description:

The Job

The Senior Quality and Compliance Coordinator ensures that all company operations and services meet the highest standards of quality and compliance. The ideal candidate will be responsible for implementing quality assurance programs, and supporting the continuous improvement of company processes. This role involves close collaboration with various departments to ensure that all activities align with company policies and industry standards.

You Will

• Project Management: Lead and coordinate quality projects, ensuring they are completed on time and within budget. Manage timelines, resources, and budgets to ensure successful project completion. Communicate project status and outcomes to stakeholders. Facilitate meetings to ensure cross-functional collaboration.

• Risk Management: Identify issues and develop solutions to keep the project on track.

• Stakeholder Engagement: Collaborate with other departments, including Operations, IT, HR, and Customer Service, to ensure seamless integration of quality and compliance initiatives. Engage with external stakeholders, such as regulatory bodies and vendors, to build and maintain strong relationships.

• Represent the company in industry forums and conferences to stay informed and network with peers.

• Reporting and Documentation: Generate and present comprehensive reports on quality performance to the Quality leadership. Use data-driven insights to make informed decisions and drive continuous improvement.

• Training and Education: Develop and deliver training programs to educate employees on quality standards. Stay current with industry trends and best practices in quality.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN's Vision and Goals.

• Other duties as assigned.

Your Qualifications

• 5-7 years of related experience

• Associate's Degree or equivalent experience

• Certifications in quality and compliance (e.g., CPHQ, CHC) are highly preferred.

• Attention to Detail: Strong attention to detail to ensure accuracy in compliance monitoring and quality assurance. Ability to identify and address small issues before they become major problems.

• Advanced Communication Skills: Excellent verbal and written communication skills to effectively convey complex information and engage stakeholders. Ability to communicate clearly and persuasively with both internal and external audiences.

• Analytical and Problem-Solving Skills: Strong analytical skills to evaluate compliance data and identify areas for improvement. Creative problem-solving abilities to address compliance challenges and implement effective solutions.

• Project Management: Proven project management skills to lead and coordinate multiple initiatives simultaneously. Ability to manage timelines, resources, and budgets to ensure successful project completion.

• Leadership and Teamwork: Strong leadership skills to guide and mentor junior coordinators. Ability to work effectively in a team environment and collaborate with cross-functional teams.

• Required software skills: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Teams), Visio, and SQL.

What's in it for you?

• Base salary range: $80,300 to $116,197 per year

• Internal title: Quality & Compliance Coordinator, Sr.

• Work Mode: Mostly Remote

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday

• Excellent 401(k) Retirement Saving Plan with employer match and contribution

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)