Field Service Tech II

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

The LnW Field Service Technician 2 responsible for for the completion of assigned tasks at customer locations. These ; installs calls; installs, conversions, removals, change of ownership (COO), preventative maintenance (PM's) and unscheduled calls; service and supplies. The Certified Field Technician 2 will be responsible for troubleshooting all customer problems over the telephone and / or traveling to customer locations for repair, installation, COO, preventative maintenance and removal of company equipment with

limited direct supervision.

Essential Job Functions:
* Ensures that tools and equipment are kept in proper, safe, and working condition
* Returns completed paperwork for processing in a timely manner

* Provides high quality service to customers
* Troubleshoots problemdown to component level level internal diagnostic tests, options, and functional testing with coins
* Visits clients and performs gaming maintenance
* Performs basic repair and preventative maintenance on assembly level components
* Trains less experienced technicians on use of troubleshooting techniques
* Stays abreast of the latest technology and is able to install updates
* Replaces faulty components when authorized by the customer
* Verifies property specifications so game options and parameters can be set accordingly
* Reviews customer issues with management and tech support
* Ensures customers are satisfied with Light and Wonder equipment

Qualifications:

Education:

High school diploma or its equivalent
* Must be at least 21 years old, as required by law
* Basic electrical or mechanical knowledge.

Required Experience:

One to two years of experience in the assembly, testing, or repair
of electronic devices or related field

Preferred Experience:

Past experience, background, mechanical
background, IT knowledge.

Knowledge, Skills and Abilities:
* Valid driver's license for the state in which you are based
* Valid gaming card (or ability to obtain one)
* Basic mechanical assembly skills
* Basic knowledge of electricity, electronics, and mechanics of gaming type devices
* Ability to read and understand schematics and service manuals
* Strong customer service
* Desire to lead and help others

* Problem solving skills
* Pleasant personality, especially towards customers

Physical Requirements:

Must be able to lift/push/move heavy equipment over 70 lbs.

Work Conditions:

• The work conditions are representative and typical of similar jobs in comparable organizations

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.