IT Support Specialist

PeopleTec is currently seeking an IT Support Specialist to support our Huntsville, AL location.

Provides technical assistance and manages computer systems and networks for the organization. Key responsibilities include troubleshooting and resolving hardware and software issues, installing and configuring new equipment and software, monitoring network performance and security, and managing user accounts and permissions. They also perform system maintenance, ensure data backups, and provide training and support to end-users.

Key Responsibilities:

Technical support: Provide first-level support to internal and external users via phone, email, or in-person to resolve IT-related issues.
• System and network management: Install, configure, and maintain computer hardware, software, operating systems (Windows, macOS, Linux), and network infrastructure like firewalls and switches.
• User account management: Set up new user accounts, manage access rights, and ensure proper security settings and password policies are followed.
• Maintenance and monitoring: Perform routine maintenance, monitor system performance, manage security logs, and ensure that backup systems are in place and functional.
• Troubleshooting: Diagnose and resolve technical problems related to desktop computers, laptops, printers, mobile devices, and other peripherals.
• Security: Implement and maintain network security, and manage software updates and security patches.
• Documentation: Keep accurate records of technical procedures, configurations, and support issues.
• User training: Train employees on new hardware, software, and IT procedures.

Skills and Qualifications:

• Education: A bachelor's degree in a related field is often preferred, along with relevant experience.
• Technical knowledge: Proficiency in operating systems (Windows, macOS, Linux), hardware, software, and networking is essential. Experience with Active Directory, Microsoft 365 is required.
• Problem-solving: Strong analytical and problem-solving skills to diagnose and resolve complex issues.
• Communication: Excellent communication skills to interact with both technical and non-technical users.
• Organizational skills: The ability to manage multiple tasks, prioritize effectively, and work independently or as part of a team.

People First. Technology Always.

PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.

Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.

Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.

Come Experience It.

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EEO Statement

PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.