Assistant Manager, E-Commerce

Mission Contribution: The E-Commerce Assistant Manager supports the leadership and management of daily E-Commerce operations. This role contributes to profitability, operational efficiency, and adherence to company standards while fostering training and development opportunities for team members. The E-Commerce Assistant Manager collaborates with the E-Commerce Manager and other teams to drive sales growth, deliver world-class customer service, and achieve organizational objectives.

Summary: Under the general supervision of the E-Commerce Manager, the E-Commerce Assistant Manager helps oversee the daily operations of the E-Commerce department, ensuring efficient performance, profitability, and alignment with company goals. This includes assisting with staff management, maintaining compliance with policies and procedures, and promoting a welcoming and productive environment. In the absence of the E-Commerce Manager, the E-Commerce Assistant Manager assumes all managerial duties except employee termination. Work is performed with latitude for independent judgment and action within the framework of Goodwill's policies and procedures.

Essential Functions:

1. Support E-Commerce operations to achieve or exceed net income goals by assisting in maximizing production output, driving revenue, and maintaining expense control under the direction of the E-Commerce Manager.
2. Assist in managing labor costs effectively by aligning staffing levels with production fluctuations, adhering to budget expectations or better, and ensuring compliance with Goodwill policies and procedures.
3. Oversee donation handling and processing to ensure stewardship, production flow, and goal achievement in accordance with organizational standards.
4. Monitor inventory levels, product location standards, and audit processes to ensure product availability and timely order fulfillment.
5. Ensure quality and quantity of goods listed on online marketplaces through regular audits and accurate submission of inventory data.
6. Complete all assigned tasks accurately and on time, including safety program requirements, incident and accident reporting, payroll, supply orders, and scheduling, to align with operational goals and support the E-Commerce Manager's directives.
7. Promote world-class customer service by supporting the Customer Service Specialist, responding to inquiries, and resolving escalated complaints.
8. Lead and monitor customer communications to ensure prompt, courteous, and consistent world-class service across all platforms.
9. Demonstrate leadership with a balance of humility and determination, modeling Goodwill's leadership principles as defined by Level V Leadership (Good to Great by Jim Collins).
10. Act as a coach leader, supporting team members to reach their full potential by mentoring team members, fostering development, and encouraging performance excellence.
11. Assist with interviewing, hiring recommendations, onboarding, and recruitment efforts to attract and retain top talent under the guidance of the E-Commerce Manager.
12. Support performance management by contributing to performance evaluations, documenting coaching, implementing improvement plans, and fostering professional development through constructive feedback and goal setting.
13. Document coaching and assist in implementing corrective actions, identifying performance issues, supporting improvement plans, and ensuring adherence to policies and procedures.
14. Ensure team members complete training within established timelines, equipping them to meet organizational goals while contributing to succession planning and team success.
15. Help foster a positive workplace culture by encouraging team morale, facilitating training, and holding team members accountable to Goodwill's policies and expectations.
16. Lead by example to maintain brand standards, ensuring a clean, safe, and welcoming environment for team members.
17. Model effective leadership that empowers team members to achieve production and operational goals.
18. Attend required meetings and assist in ensuring team participation, actively contributing to discussions that drive business outcomes.
19. Demonstrate decision-making and behavior aligned with Goodwill's Core Values: Serve, Mentor, Include, Lead, and Excel.
20. Participate in training sessions, meetings, and company-related events as required.
21. Perform other duties as assigned by management.
22. Adhere to all Goodwill policies and procedures.
    
    

Minimum Qualifications:

• Proficiency in digital literacy, including basic computer skills and experience with Microsoft Office (Excel, Outlook, Word), and company-specific software tools.
• Strong written communication skills with the ability to effectively read, write, and create reports and professional business correspondence.
• Effective verbal and written communication skills, including the ability to present information clearly and respond to questions from team members and customers.
• Basic mathematical proficiency, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Interpersonal skills to develop and maintain effective working relationships with team members and diverse internal and external customers.
• Positive and friendly attitude, contributing to a collaborative work environment and enhancing team morale.
• Familiarity with online selling platforms such as Amazon and eBay is a plus.
  
  

Required Certificates, Licenses, Registrations, Experience:

• High school diploma or equivalent required, additional education a plus.
• Minimum of two years of management/supervisory experience in a business setting preferred.
• Must be able to successfully complete any assigned Goodwill training within the required period of time upon employment.
• Ability to complete and maintain first aid and CPR certification (training provided by Goodwill).
• Must be able to successfully obtain a forklift certification (training provided by Goodwill) and operate a forklift daily.
• Valid State of Virginia driver's license and proof of insurance required to drive personal vehicle on company business.
• An acceptable motor vehicle record, based on Goodwill guidelines, is required for driving a personal or company vehicle.

Special Requirements:

• Personal vehicle usage is required for this position, including a reliable vehicle, a valid driver's license, and the ability to provide proof of insurance for driving on company business.
• Must provide a cell phone for specified work responsibilities, including the use of a phone-based application for authentication.
• Must successfully complete a state background investigation and drug screen.

Physical Requirements:

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch, or crawl; talk or hear. Must be able to stand for long periods.
• Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds regularly without support. For weight over forty (40) pounds, request additional team member assistance as needed.

Work Environment:

• Warehouse/fast-paced environment.
• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be exposed to varying temperatures, including heat and cold, as well as adverse weather conditions, dust, odors, and chemical substances.
• The noise level in the work environment is typically moderate to loud.

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