Provider Support Assistant - Endocrinology

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

OB LOCATION

REMOTE - Onsite Location: 200 Trent Dr, Durham NC 27705

JOB SUMMARY

We are seeking aProvider Support Assistanttoperform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

Record Retrieval

• Retrieval of all new patients at all clinic locations that were scheduled prior to 72 hours of appointment time
• Review clinic patient lists to ensure records are available to the provider prior to clinic, including consult notes, lab results, images, slides etc.
  
  
  
  • Order outside records
  • Obtain records from the referring physician's office
  • Obtain medical records release form from patient
  • Request images and submit orders to PACS
  • Route all notes to patient care team
  • Request records on returning patients that have been seen elsewhere since last visit, ED, UC etc.
  
  
  
  
• Review provider schedules to ensure appropriateness of visit including correct appointment slot and review for overbooking
• Submit Schedule inquiries to Hub for incorrect scheduling of patients.

Care Coordinator

• Coordinate with patient and infusion centers to schedule infusions and physician appointments appropriately
• Coordinate lab appointments and other needed results with patients prior to return visits
• Coordinate bone density appointments and results prior to physician appointments
• Coordinate Thyrogen injections as needed** (not currently supported)
• Coordinate pituitary appointments to coincide with surgery appointments (Dr. Codd)
• Manage Divisional provider wait lists
• Schedule all E-Consults for Endocrinology
• Retrieve images for all new patient appointments for all locations (currently includes Cancer Center)
• Provide back-up support as needed to "on-site" staff assistants performing patient support tasks in clinics
• Above tasks include, answering patent calls, receiving and routing patient faxes, review provider schedules to ensure compliance with divisional standards, ensure appropriateness of patient visits, follow up communication with patients

Back up Support / Float

• Administrative staff that backs up all admin positions when staff is out on vacation, sick, etc.
• When all admin staff is in:
  
  
  
  • Assists at each clinic location 1 day per week to support admin on busy days
  • Assists with record retrieval/referral 2 days per week
  
  
  
  

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.