Strategic Account Manager

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that's where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they're really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

Position Overview

As a Strategic Account Manager (SAM) you will act as a focal point of contact for eClinicalWorks clients. The SAM is responsible for ensuring that the healthcare information technology platform comprising of eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug, etc. are current and up to date. The SAM is also responsible for building and managing client relationships, client business assessment, risk management, SWOT analysis leading to client satisfaction and retention.

Responsibilities

• Initiate and manage project plans for upgrading eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug.
• Ensuring clients are on the latest versions of eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug
• Manage assigned client/s accounts, and act as a backup - as needed
• Maintain product (eClinicalWorks & healow product suite) knowledge and demonstrate product (eClinicalWorks & healow product suite) knowledge to clients
• Keeping abreast of Healthcare IT Industry knowledge
• Responsible for on-site client visits or conferences, if applicable
• Report any incidents related to HIPAA, Patient Safety, Regulatory and Certification, Security & Privacy instances on a timely basis
• Record and respond timely to client feedback
• Plan deployment of any critical patient safety or regulatory patches
• Complete and maintain all patient safety, regulatory and compliance trainings on time
• Completion of all required SAM Department trainings
• Reviewing and actioning the feedback received from customers through PSR - (Periodic Service Review), as applicable
• Perform other duties as assigned

Experience/Education Requirements

• Bachelor's Degree required; Master's Degree preferred
• Adheres to all company policies and mandatory compliance protocols as required by eCW
• 1 year of client management experience
• 1 year of conflict management experience
• Ability to travel up to 20% of the time

Other Skills/Abilities

• Strategic thinking and planning
• Critical and analytical thinking skills
• Effective Management and Delegation
• Ability to identify operational problems and drive monitoring, alerting and solutions to include recovery and procedures
• Ability to multi-task
• Planning, Forecasting, Tools and Time Management Skills
• Ability to provide timely and constructive feedback and evaluation on projects
• Project Management skills
• Effective communication skills - Oral and Written
• Good presentation skills
• Conflict Management Skills (External/Internal)
• Basic understanding of operating systems platforms and connectivity tools such as LogMeIn, webbed, zoom, MS Teams
• Basic knowledge of technology components such as - Java/Tomcat structure and databases
• Effective Problem-Solving Skills
• Ability to identify risks and gaps along with mitigation plan
• Knowledge and effective understanding of tools such as JIRA and Microsoft Office Suite
• Ability to adapt to new processes and technologies

Compensation

Salary Range - $60,000 - $70,000 USD

This role will receive a competitive salary and benefits. The salary for employees hired into this role will be aligned with the range above, exclusive of potential bonuses. If you are hired, your base salary will be determined based on factors such as professional background, skills, education, and experience.

eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.

As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.