Billing & Reporting Specialist, NA

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

The Utility Billing and Reporting Specialist supports the end-to-end utility billing process, ensuring timely, accurate, and compliant billing for customers. Working independently with minimal guidance, this role assists with billing review, data validation, quality assurance, reporting, and cross-functional coordination. The specialist helps maintain policy and procedural compliance, supports system updates, and interacts with utility provider vendors on billing related matters. This position also contributes to ongoing process improvements and participates in projects affecting billing operations, including construction buildouts and system enhancements. Responsibilities include coordinating billing activities, preparing standard reports, and supporting audits as directed. Overall, the role ensures billing integrity, customer satisfaction, and alignment with organizational standards and requirements.

Essential Job Functions:

Billing Process Support

• Assist with the monthly utility billing review and support approval activities under established guidelines.

• Prepare sample bills, validate meter readings and data, and ensure accuracy in accordance with defined procedures.

• Maintain compliance with Vantage standards, customer leases, and internal billing requirements.

• Use Vantage billing tools to request, track, and review billing tasks.

• Ability to read and understand leases.

Policy and Procedure Compliance

• Follow all established utility billing policies and procedures.

• Assist in developing and implementing new or updating billing procedures as needed.

• Support billing system updates, enhancements, and testing activities working under limited direction.

Quality Assurance and Compliance

• Participate in planning and executing quality assurance checks for billing processes.

• Review billing data, recognize errors or discrepancies, and escalate issues appropriately.

• Provide required documentation and data for internal and external audits.

Reporting and Data Preparation

• Prepare, update, and utilize standard financial and statistical reports and dashboards as directed.

• Compile data for variance analysis and prepare supporting documentation under guidance.

• Analyze changes in system programming affecting customer utility billing statement templates.

• Conduct expense-to-revenue variance analysis and track/report capital expenses.

Customer and Team Interaction

• Respond to customer/internal billing-related inquiries under supervision to ensure timely and accurate communication.

• Collaborate with AS, Site Operations, and other departments to research and resolve billing issues.

• Partner with cross-functional teams on projects, initiatives, and operational problem-solving.

• Attend project meetings related to construction buildouts and expansions, providing billing insights and status updates.

Process Improvement Support

• Identify potential process improvements and assist in implementing approved changes.

• Monitor and support customer compliance with billing processes to ensure satisfaction and operational consistency.

Additional Duties

• Perform other tasks and responsibilities as assigned by management to support billing operations and organizational goals.

Job Requirements:

Education

• Bachelor's degree in Accounting, Finance, Business Management, or equivalent experience.

Experience

• 1-2 years of experience in billing, financial operations, data analysis, or accounting preferred.

• Familiarity with contracts management or reporting tools is a plus.

• Prior involvement in process improvement, quality assurance, or audit support is desirable.

Technical Skills

• Proficiency in Microsoft Excel (pivot tables, lookups, formulas) and other MS Office applications.

• Familiarity with billing or financial systems; ability to learn specialized billing tools (e.g., Vantage systems).

• Ability to work with dashboards, reporting tools, and data visualization platforms.

Core Competencies

• Strong attention to detail and accuracy.

• Strong analytical skills with the ability to identify discrepancies and validate numerical data accurately.

• Ability to follow established processes and seek input when needed.

• Solid organizational and time-management skills, capable of meeting monthly billing and construction deadlines.

• Effective communication skills, both written and verbal, with the ability to explain billing issues clearly.

• Ability to work collaboratively in a fast-paced environment.

• Ability to think critically, address problems and drive efficiencies using metrics and information.

• Ability to collaborate with cross-functional teams and maintain positive working relationships.

Other Requirements

• Ability to work independently with minimal guidance while taking ownership of assigned tasks.

• Comfortable working in a fast-paced, deadline-driven environment.

• Willingness to attend project meetings and support initiatives related to construction, system updates, or operational changes.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $75,000-85,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-Hybrid

#LI-AG1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we're excited to find the right person and will keep the role open until we do!