Loan Servicing Quality Control Specialist

GENERAL SUMMARY

Responsible for review/callback of new loan bookings, renewals, monetary transactions, maintenance, and other loan servicing activity. Ensure loan servicing activity follows established procedures, data entry is accurate, and proper support is obtained.

ESSENTIAL FUNCTIONS

• Review of new loan bookings, renewals and modifications ensuring loans are entered into the servicing system accurately.
• Review of loan maintenance ensuring the compliance with the loan terms and supporting documentation.
• Review of designated monetary transactions for accuracy, proper authorization, validating computations, such as interest adjustments, prepayment calculations, etc.
• Review of servicing activities, such as demands and collateral releases, for compliance with established bank policies and procedures.
• Review ARM/variable rate adjustments and payment changes, including other system automated activity ensuring calculations are according to the loan documents.
• Instructs staff on finding that require correction/review and confirms proper correction.
• Maintains callback and exception report documentation in an organized and accessible manner as evidence of review and correction.
• Supports internal/external audits and examinations providing supporting documentation in a timely manner.
• Completes all special projects as requested.

QUALIFICATIONS

• Education: High school diploma or equivalent; some college courses a plus.
• Experience: 3 years of commercial loan servicing experience required
• Skills/Ability:
  
  
  
  
  • PC literate, proficiency with MS Office
  • General knowledge/proficiency of IBS loan system a plus
  • Able to work in a fast pace environment while maintaining a high level of accuracy
  • Strong organization skills, able to prioritize work
  • Detail oriented
  • Strong problem-solving skills
  • Strong verbal and written communication skills
  
  
  
  

OTHER DETAILS

$26.44 - $31.25 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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