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Student Services Specialist (Admissions, Records and Registration)

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
United States, Arizona, Glendale
Dec 11, 2025
Student Services Specialist (Admissions, Records and Registration) Job ID: 322184 Location: Glendale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $19.17 - $23.99/hourly, DOE Grade 109 Work Schedule Monday - Thursday, 9am - 6pm, Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary The Admissions & Records Student Services Specialist plays a vital role in delivering accurate, timely, and student-centered support to new and continuing students via phone, email, live chat, and in person. This position is key in creating a welcoming and service-oriented experience by addressing a wide range of student needs with professionalism and empathy. This position is student-facing and requires a proactive, service-minded professional dedicated to helping students succeed. The specialist assists students with a wide range of admissions and records services, including determining residency for tuition purposes, processing enrollments, guiding students through special admissions and enrollment procedures, verifying identity, evaluating transcripts, and supporting outreach and communication efforts. A successful candidate will demonstrate outstanding customer service and communication skills, with the ability to actively listen, respond with empathy, and resolve issues efficiently. The role requires careful attention to detail, sound judgment, and the ability to navigate complex policies and procedures while maintaining a friendly and solutions-focused approach. Working both independently and collaboratively in a fast-paced environment, the specialist upholds the highest standards of professionalism and equity, ensuring every student interaction reflects a commitment to inclusion, respect, and student success. Essential Functions 30% - Frontline Student Support & Communication Provide high-quality, student-centered service and assistance to new and continuing students across all admissions, records, and registration services-including enrollment for both credit and non-credit programs. Supports the Admissions & Records (A&R) front counter, welcome desk triage, and support services by responding to inbound phone calls, live chats, and email inquiries. Compose, edit, and prepare clear, professional correspondence with a strong emphasis on excellent customer service, rapid response times, and accurate referrals to other student service departments. Demonstrate active listening, empathy, and problem-solving in every interaction. 30% - Records Management & Compliance Maintains and updates student records in compliance with the Family Educational Rights and Privacy Act (FERPA) and all applicable federal, state, and institutional policies. Reviews and processes student requests related to residency classification, lawful presence, identity verification, special admissions, FERPA/U-18, enrollment verifications, domicile, and Western Undergraduate Exchange (WUE). Responds accurately and professionally to record-related phone and email inquiries, ensuring clear and student-friendly communication of complex information. 30% - Data Processing & System Management Assists with auditing reports related to enrollment, residency, and prerequisites. Processes student-submitted documents through in-person interactions and electronic platforms. Accurately enters and maintains data within a variety of student information systems, including the Student Information System (SIS), Dynamic Forms, and electronic document imaging software. Ensures data integrity and consistency while supporting operational efficiency. 10% - Team Collaboration & Campus Engagement Contributes to a collaborative team environment by assisting with the training of new staff, part-time employees, and student workers. Provides backup support to department leads and represents Admissions & Records at campus and community outreach events, including enrollment fairs, campus tours, and presentations. Participates in cross-functional committees, special projects, data collection efforts, and continuous process improvement initiatives. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related enrollment services programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Two years of demonstrated experience to providing exceptional customer service in a fast-paced public serving environment, including the ability to communicate effectively, respond promptly and courteously to student and staff needs, and foster a welcoming atmosphere that supports student success. Effective written communications skills (as evidenced by application materials) Two (2) years of experience maintaining accurate records or processing sensitive information with confidentiality and precision, preferably within a higher education, government, or similarly regulated setting. One (1) year of experience working with complex data systems such as Student Information Systems (SIS), customer management platforms, or electronic document management tools (e.g., Dynamic Forms, OnBase, or similar), with the ability to learn new technologies quickly. 5. Two (2) years of experience contributing to a collaborative team environment, supporting colleagues, and/or participating in cross-departmental initiatives or projects in an educational or customer service setting. Special Working Conditions Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements Travel to campus during the interview/selection process will be at the candidate's own expense Will be required to travel or be assigned to all MCCCD locations May require numerous evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled First Review, Thursday, 01/08/2026 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322184&PostingSeq=1 jeid-8eb96cfdefa32f49852a9e44f860d6c3