Call Center Nurse LPN

**$5,000 Sign On Bonus For External Candidates**

This is a full-time position with excellent benefits within 30 days, PTO, paid holidays, 401K , tuition reimbursement and more!

*Position may be remote after training is completed and competencies are met*

Schedule: M-F, 9-5

Optum NY, (formerly Optum Tri-State NY) is seeking a Call Center Nurse LPN to join our team in West Nyack, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

The Call Center LPN is responsible for delivery of patient care to individuals, and families through telephone calls with patients with varying levels of acuity and medical concerns. Addresses patients' wellness, acute illness, chronic disease, disability and end of life needs while maintaining the standards of professional nursing practice. Assists with patient inquires including questions related to medication, medical conditions and diagnostic testing. Under the direction of the physician the LPN delivers messages related to medical care.

The Call Center LPN supports the following specialties: Dermatology, Endocrinology, Neurology, Rheumatology and Pulmonology.

Primary Responsibilities:

• Collects subjective and objective health status information from multiple sources such as; patients, caregivers, members of the health care team, documented records and other relevant sources
• Prioritizes activities based on the patient's immediate health need or the nurse's judgment of anticipated patient needs
• Includes the patient, appropriate caregivers, and other health professionals in making shared decisions about plans and strategies
• Considers the patient or population needs in terms of age, gender, race, cultural values and practices, ethical and legal considerations and environmental factors as well as the anticipated risks and benefits of interventions for individualized plan development
• Implements the plan of care in partnership with the patient, caregivers and other healthcare professionals in a timely manner
• Provides age appropriate, population specific care in a compassionate, caring, culturally and ethically sensitive manner
• Delegates appropriate nursing interventions to clinical team members based on competency and organizational polices
• Provides relevant information to individuals when the patient's care is transferred between and among different specialties
• Coordinates care for the patient with community resources when appropriate

Optum NY/NJ was formed in 2022 by bringing together Riverside Medical Group, CareMount Medical, Crystal Run Healthcare and ProHealth Care. The regional alignment combines resources and services across the care continuum - from preventative medicine to diagnostics to treatment and beyond across New York, New Jersey, and Southern Connecticut. As a Patient Centered Medical Home, Optum NY/NJ can provide patient-focused medical care to the entire family. You will find our team working in local clinics, surgery centers and urgent care centers, within care models focused on managing risk, higher quality outcomes and driving change through collaboration and innovation. Together, we're making health care work better for everyone.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate of an accredited school of Practical Nursing
• New York State (NYS) license with current NYS registration, in good standing

Preferred Qualifications:

• Current CPR/BLS certification
• 1+ years of experience as a licensed practical nurse or 2+ years as a Medical Assistant in a pertinent practice area

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.