Clinical Support Services Manager - School of Dental Medicine

Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Since its founding in 1868, TUSDM has been committed to leadership in education, patient care, research, and community service. Students obtain an interdisciplinary education, integrated with medicine, with access to training in dental specialties. Clinics managed at TUSDM provide quality comprehensive care to more than 20,000 individuals annually. Nationally and internationally, the school promotes health and educational programs and researches new procedures, materials, and technologies to improve oral health.

• The Manager of Clinical Support Services provides leadership, supervision, and operational oversight for all clinical support staff at TUSDM, including dental assistants and assigned hygienists.
• This role directly supervises approximately 40 dental assistants across seven clinics, two Dental Assistant Supervisors (AM and PM), and two to three hygienists.
• The Manager ensures that scheduling, staffing, training, compliance, and performance standards are consistently applied across predoctoral and postgraduate clinics, supporting both patient care and dental education.
• Reporting to the Assistant Director of Clinical and Laboratory Operations, the Manager oversees daily assignments, scheduling, leave coverage, performance evaluations, and disciplinary actions, while also leading recruitment, onboarding, and professional development efforts.
• The Manager serves as the primary liaison for infection control compliance among support staff, collaborates with faculty and clinic leadership to ensure effective chairside and patient care support, and participates in school initiatives to improve operational efficiency.
• By standardizing practices and strengthening staff development, the Manager of Clinical Support Services ensures that TUSDM's clinics provide reliable, safe, and high-quality care.
• Other duties as assigned.

Basic Requirements:

• Minimum of 8 years of supervisory or management experience in a healthcare setting or minimum of 5 years of experience as a dental assistant or hygienist, with at least 3 years in a supervisory or management capacity.
• Current Massachusetts Dental Assistant or Dental Hygiene license required.
• Strong knowledge of infection control practices, OSHA, BORID, and DPH regulations.
• Demonstrated ability to recruit, train, and manage staff across multiple clinical specialties.
• Excellent organizational, communication, and leadership skills.
• Ability to respond effectively to urgent clinical staffing needs and operational issues.

Preferred Qualifications:

• Certified Dental Assistant (CDA) or Registered Dental Hygienist (RDH) with advanced certification.
• Bachelor's degree preferred; concentration in healthcare administration, business, or related field preferred.
• Experience in an academic dental or healthcare setting.
• Experience with electronic scheduling and clinical information systems.
• Prior experience managing large teams across multiple departments or sites.