New

Sr. Manager, Field Operations Training & Process Excellence

Consolidated Communications
life insurance, vision insurance, flexible benefit account, paid holidays, tuition reimbursement, 401(k)
United States, Oklahoma, Chouteau
102 North McCracken Street (Show on map)
Feb 27, 2026
Major Duties Classification: Exempt / Non-Bargaining Position may be located remote. #LI-Remote Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America's favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities. Backed by one of the nation's top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement-empowering every team member to make a meaningful impact. Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Fidium is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Fidium, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds. We are seeking a field-anchored operational leader to drive performance, quality, and readiness across our Field Operations organization. This role partners directly with Field, Care, Dispatch, Product, Sales, and Vendor teams to diagnose performance gaps and implement scalable operational improvements that drive measurable results. This is not a corporate learning & development role. The ideal candidate brings hands-on experience in field operations environments and understands the realities of technician, contractor, and dispatch execution in live broadband or service-driven operations. Responsibilities Support teams responsible for implementing operational standards, quality oversight, and field readiness across internal technician, contractor, and care center teams via training and other enablement means Diagnose performance gaps using operational data and KPI dashboards; design and implement targeted interventions to improve execution consistency. Support functional partners to deliver measurable improvement in key operational metrics, including: Installation efficiency and effectiveness First visit and call resolution Productivity NPS Assist in development and governance operational procedures across field technicians, dispatch, care centers, and back-office teams. Partner with Product and Engineering, and other teams to ensure operational readiness for new product, equipment, and process deployments as they are deployed to colleagues in the field and call centers Support alignment across field and call centers to established scope of work and quality standards via robust training, content development, and engagement with process optimization Influence cross-functional stakeholders through data-driven insights and structured operational improvement plans. Prioritize initiatives based on business impact and scalability across markets in partnership with national and functional leadership Qualifications 5+ years of experience in broadband, telecom, utilities, or other service-driven field operations environments. Robust background with fiber broadband technology and hands-on field experience greatly preferred. 2+ years of leadership experience in field operations, operational excellence, quality, or process engineering roles. Demonstrated success improving operational KPIs in a live field environment indirectly via training, process support, and other enablement activities Experience leading process standardization, operational readiness, or quality initiatives impacting technician or contractor performance. Strong ability to interpret operational dashboards (Power BI, Tableau, or similar) to diagnose root causes and prioritize action. Proven ability to influence cross-functional stakeholders and drive alignment across Field, Care, Product, and Vendor teams. Comfortable balancing strategic planning with hands-on execution in a fast-paced environment. Leadership Competencies Drives measurable results through operational discipline and accountability Navigates ambiguity with confidence and data-based decision-making Builds strong cross-functional partnerships grounded in operational credibility Develops teams through clear expectations and continuous improvement Process and efficiency-based mindset Why Join Us As a leader at Consolidated Communications, you'll be part of a mission-driven organization shaping the future of broadband. You'll contribute to high-impact work, lead a talented team, and drive meaningful results in a company where innovation and customer connection are at the core. Benefits Offered We are proud to offer a comprehensive and competitive benefits package: 401(k) matching Medical, Rx, Dental and Vision insurance Disability insurance Flexible spending account Health savings account Life insurance Tuition reimbursement Paid vacation and personal days Paid holidays Employee Assistance Program Annual bonus program to eligible employee's based upon organization performance Salary Pay range (commensurate with skills and experience): $105,000 - $125,000 Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.