Senior Technical Program Manager, SRE & Oncall Excellence

Waymo's Technical Program Managers are accountable for Waymo's roadmap execution by providing thoughtful cross-functional planning, clarity, and proactive risk management. In the face of complex technical and operational challenges with no established playbooks to follow, we act with thoughtful urgency, driving conversations, discussions, and outcomes. Our team partners closely with every function of Waymo to structure, own and drive work towards real-world deployments of the Waymo Driver across platforms and geographies.

This role follows a hybrid work schedule and you will report to a Director of Program Management.

As a TPM for SRE & On-call Excellence, you will translate the core principles of Site Reliability Engineering into executable programs that embed best practices across all engineering organizations. You will own and drive x-company e2e strategy for on-call excellence, including IRT retrospective rituals and critical follow ups, a mission-critical effort to minimize downtime, protect our brand reputation, and ensure predictable service delivery as we scale to meet our ambitious business goals. Your work will directly impact our ability to build and maintain highly reliable, scalable, and efficient production systems, serving as a critical force multiplier for Waymo's engineering teams. Day to day activities and responsibilities:

• Program Management: Drive and improve effective incident response protocols company-wide. Lead post-incident retrospectives to ensure consistent root cause analysis and follow-through on all preventative actions.
• On-call Program Excellence: Partner with SREs and engineering teams to elevate on-call hygiene. This includes defining, implementing, and enforcing best practices for on-call rotations, toil reduction, and alert fatigue management.
• System Reliability Initiatives: Program manage key SRE-driven initiatives to build and maintain highly reliable, scalable, and efficient systems. This includes developing programs for clear runbooks and automated alerts.
• Cross-Functional Collaboration: Serve as the crucial link between SREs and partner teams to help Waymo scale. Manage dependencies, drive alignment on technical priorities, and ensure seamless execution of reliability roadmaps across multiple organizations.
• Metrics and Reporting: Define and track key performance indicators (KPIs) for oncall excellence, such as incident resolution time (MTTR), and on-call load. Provide clear, data-driven reporting to leadership on the state of oncall excellence.
• Process Implementation: Establish and govern the processes and tools necessary to maintain business continuity, focusing on minimizing downtime and ensuring predictable service delivery.

You have:

• 7+ years of experience in technical program management, particularly in a complex, multi-team environment.
• Experience managing reliability programs in a rapidly scaling, high-availability environment.
• Demonstrated knowledge of SRE principles, DevOps practices, and software development lifecycles.
• Excellent written and verbal communication skills, with the ability to translate complex technical issues for non-technical stakeholders.

We prefer:

• Cloud Infrastructure: Experience with large-scale cloud infrastructure and distributed systems.
• Technical Background: Prior experience as a software engineer.