Program Manager

Location: Position is based out of Worcester, MA. Hybrid work with some days from home. May require state-wide travel.

Schedule: Full-Time, 40 hours per week.

Salary: $75,000-$85,000 annually based on education, experience and Licensure.

Benefits:

• Health, dental, vision insurance/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%!
• Discounts on wide array of services/entertainment nationwide

The Program Manager is responsible for:

• Hiring, training, supervising, and evaluating clinical care managers, RNs and Quality Manager.
• Maintaining consistent communication with staff and conduct regularly scheduled staff meetings.
• Providing and documenting clinical supervision to service line staff.
• Providing back up to service line staff as needed during emergencies or staff vacancies.
• Managing the census for the Community Partner program, including assignment of enrollees to care teams, managing disenrollment and generating ad hoc referrals within Spectrum and local communities.
• Collaborating with the BHPMW Director of Population Health / Quality Management to identify and measure care management outcomes, consistent with the needs of persons served and the goals of payers; ensure management of BHCP service delivery including meeting contractual requirements and billing and outcomes data is reported as required.

Qualifications:

• MA/MS/MSW degree in social work, behavioral health, human services, healthcare or a related field, or RN with experience in one of these fields
• Massachusetts independent practice licensure preferred.
• Minimum of five years of clinical experience, two years of intake and/or care coordination experience required. Two years of supervisory and management experience preferred. Any of these experiences may overlap.
• Must hold a valid driver's license. Must have access to a safe, operational and insured vehicle and be willing to use it to transport Enrollees.
• Experience working in community based settings and managing multi-disciplinary teams is a plus.