Field Auto Damage Adjuster - Charlotte, NC

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Key Responsibilities

The Customer Service Expert

• Support customers through their claim with care, clarity, and empathy.
• Make the process as simple and stress-free as possible by being a reliable partner from start to finish.

The Investigator

• Independently inspect vehicle damage, gather key details, and determine coverage based on policy guidelines.

The Effective Communicator

• Connect with customers through phone, email, or video to guide them through the claims process.
• Adjust your communication style based on customer preference and keep them informed every step of the way.

The Negotiator

• Review estimates and negotiate fair settlements with customers, shops, vendors, and third parties.
• Navigate tough conversations professionally while staying aligned with legal and company standards.

The Problem Solver

• Use estimating tools, resources, and training to make accurate decisions in a fast-moving environment.
• Apply strong critical-thinking skills to resolve issues and move claims forward efficiently.

The Recorder

• Document your work clearly and accurately in the claims system.
• Follow policy guidelines to help protect the company and ensure each claim is handled correctly.

Work Location

• This is a field-based position requiring daily travel to customer homes, repair shops, and tow yards.
• Candidates must reside in or near Charlotte, NC to be considered.
• A company car may be provided, depending on business need.

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets.
• All required licenses will need to be obtained within 60 days of hire.
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
• This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus).

Experience

• At least 24 months of experience writing auto damage estimates.
• Proficiency with estimating software such as CCC One, Audatex, or Mitchell.
• Valid driver's license.

Functional Skills

• Communication: Clear written and verbal communication to support and guide customers.
• Attention to Detail: Ability to create accurate, thorough, and well-documented estimates.
• Technical Proficiency: Comfortable using estimating tools, mobile apps, and multiple claims platforms.
• Time Management: Able to manage a steady workload, prioritize tasks, and meet deadlines.
• Problem Solving: Uses critical thinking to evaluate damage, resolve issues, and move claims forward.
• Customer Focus: Provides a calm, supportive, and helpful experience during stressful situations.
• Independence: Works confidently in the field with limited supervision while making sound decisions.

Allstate Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities

To learn more about our benefits and programs visit AllstateGoodLife.com

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Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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