Count Team Supervisor

About Bally's Corporation

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Count Team Supervisor is responsible for supervising staff in the Count Room. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.

Responsibilities:

• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Guides employees to maintain compliance with internal controls and departmental policies and procedures
• Develops and maintains daily drop schedule and responsible for the approval process of the drop schedule.
• Ensure soft currency is accounted for and recorded in accordance with company policies and procedures.
• Manually count large amounts of currency.
• Review and compile reports generated by Soft Count.
• Ensure company assets are properly accounted for and secured.
• Account for all table games documentation.
• Oversee the maintenance of machinery used in count room operations.
• Ability to function with secured access for ingress/egress to count room.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Qualifications:

• Must be at least 21 years of age.
• Two years minimum experience in count operations or similar functions.
• Ability to communicate with internal and/or external guests.
• Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence.
• Ability to effectively present information in one-on-one and small group situations to guest and Cast Members.
• Ability to write correspondence such as memorandums, procedures and departmental incident reports.
• Ability to read, to write, to comprehend and speak English.
• Ability to understand and perform duties in accordance with: Departmental, property and company policies and standards, State Gaming Board requirements.
• Ability to obtain & maintain a Louisiana State Gaming Permit

What's in it for you:

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Paid Time Off

Target Compensation Range:

• $21.10 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.