Manager, Retail Store Operations, Communications and Systems

Requisition ID:911441
Store #:111344 Retail Ops - W Hollywood
Position:Full-Time
Total Rewards:Benefits/Incentive Information

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today.

We strived to be the most prestigious and culturally distinctive eyewear company in the world. Committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame.

Oliver Peoples is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Retail Operations Manager enhances operational tools, communication practices, and store systems to drive business results, process standardization, and operational excellence across Luxury House Brands and Ray-Ban stores. This role leads run-the-business initiatives, operational projects, and system enhancements while ensuring store and field leaders are informed, supported, and equipped to deliver consistent, efficient, and differentiated customer and associate experience.

Operational Leadership & Project Management
* Drive store operations and efficiency by supporting policies, procedures, tools, and systems while identifying operational gaps and implementing scalable improvements.
* Partner with field leadership, COE teams, and cross-functional groups to align initiatives, translate Global Rx GTM programs, and lead Rx optical projects.
*Supportinventory processes, reporting, deals and discounts in collaboration with Asset Protection, while identifying training opportunities.

Communications
* Create and deliver clear, timely communications for policies, updates, and initiatives, ensuring adoption and engagement.
* Collaborate cross-functionally to develop content, apply Brand tone, and contextualize global messages.
* Analyze effectiveness of communications and support planning and execution of conferences and events.

Store Systems
* Lead implementation of store technology, including POS, digital tools, omni-channel features, and system integrations.
* Serve as operations liaison for system management, issue resolution, UAT, and release management, ensuring requirements meet business needs.
* Partner with IT and cross-functional teams to monitor system performance, address issues, recommend enhancements, and support store teams.

Field Partnership & Alignment

• Provide run-the-business support for store locations and manage current and future state-in-store technology.
• Maintain Retail POS master data and provide reporting, inventory management, and application support.
• Manage additional projects to improve store performance, ensuring timelines and deliverables are met.

BASIC QUALIFICATIONS

• Bachelor's degree in business
• 5+ years retail and project management
• Strong business acumen, organizational skills, and critical thinking
• Proficiency in Excel, PowerPoint, SAP
• Excellent written, verbal, and presentation skills
• Strong customer service orientation and ability to manage multiple projects
• Ability to simplify complex information and build cross-functional relationships
• Ability to anticipate issues, influence teams, and apply lessons learned

PREFERRED QUALIFICATIONS

• Experience with multi-year and annual planning
• Retail store operations experience
• Program or project management experience

Pay Range:87,523.05-142,751.80

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.