Operations Specialist Lead

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Under limited supervision, assists with the coordination of daily workflow in the Claims department. Researches and answers escalated questions or higher-level processes from other staff. Conducts department training and provides quality assurance measures to ensure compliance and regulatory requirements are met successfully.

Essential Duties and Responsibilities

• Monitors, evaluates, and provides feedback on the quality of work performed by staff to ensure accuracy and compliance
• Acts as a liaison between ECMC and service providers who have a vested interest in claims processing
• Acts as point of contact for information requests from all levels of the organization
• Analyzes data and trends related to department performance metrics to make recommendations for improving results
• Resolves data inconsistencies or inaccuracies through contact and collaboration with internal customers
• Develops and maintains department procedures and communications
• Works closely with Senior Guarantor Analyst on departmental projects and work requests, tracking and reporting on progress to ensure timely implementation
• Stays current with regulations to ensure departmental practices comply with applicable regulations, laws, and statutes
• Maintains confidentiality of information regarding individual performance
• In absence of department leadership, act as the point of contact for staff
• May participate in creating work requests and conduct system testing

• Create deck presentations, gather information, ice breakers to run team meetings, senior and specialist team meeting.

• Performs other duties and responsibilities as assigned

Required Qualifications

• High school diploma or GED
• 3+ years' experience in a business operations/customer service environment
• 3+ years in a claims environment or within the student loan industry
• Demonstrated ability to enter/key data at 8,000 kph or higher
• Ability to apply intermediate mathematical skills and concepts while completing daily work responsibilities
• Intermediate proficiency in Microsoft Office suite or Mac Office, specifically with Word and Excel applications

Preferred Qualifications

• Working knowledge of the student loan industry/regulations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ECMC Group also provides a comprehensive benefits package:

• Health & wellness benefits:Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits:Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.