Primary Care Clinic Manager

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland Metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

The Clinic Manager for Primary Care will be responsible for the efficient operations of their assigned primary care clinic. The position serves as a role model and mentor for the Primary Care team members to ensure that all roles and responsibilities are carried out as per protocol and in a trauma-informed fashion. This position will work closely with the Director of Nursing, the site Medical Director, and the Client Access Operations Manager to ensure adequate staffing and effective processes are in place to support effective and efficient client services with improving quality outcomes.

Schedule: Monday - Friday, 8:00am - 5:00pm

Location: Blackburn Center (12121 E. Burnside St. Portland, OR 97216)

Compensation: Minimum of $96,000 annually. Compensation could be higher depending on candidate's experience and internal equity.

MINIMUM QUALIFICATIONS

• Bachelor's Degree in health or social service related field of study.
• Minimum of 3 years progressively more responsible healthcare leadership experience. Advanced degree in Public Health or Business Administration in lieu of healthcare experience may be considered.
• Previous primary care experience preferred.
• Current CPR certification required prior to start date.
• Perform confidently with computer software. Excellent knowledge of electronic medical records and revenue cycle systems preferred.
• Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen, TB Test, and background check. This includes clearance by the DHS Background Check Unit.
• Must adhere to agency's policy of non-discrimination.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations, treating each individual with respect and dignity.

DESCRIPTION OF DUTIES

• Responsible for daily operations of the clinic site. Assure consistent workflows are in place and followed for the efficient operation of the clinic and attainment of quality metric expectations. Implement process improvements to address problems and ensure quality client service. Identifies and resolves operational problems/issues with urgency appropriate to the situation. Works with clinical leadership to ensure a positive environment for clients and staff.
• Promotes high quality primary care health care services for clients. Directs, supervises and provides leadership to staff working at location. Administers clinic policies and procedures in a consistent and timely manner. Ensures compliance with regulations and standards. Assists staff in understanding/implementing organizational policies and procedures.
• Provide supervision, support, training and professional development to Care Team Managers. Areas of responsibility includes coaching, mentoring, and developing the Health Assistants and Medical Assistants skills and abilities.
• Proactively identifies opportunities for improvement within workflows and logistics. Participates in review of Key Performance Indicators; review and contribute to continuous improvement opportunities and plans. Provide leadership for quality assurance and quality improvement initiatives and activities.
• Develops and maintains effective relationships with other Health Services service lines to assure an optimal client referral experience. Actively participates in the integration of services and identifies new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
• Builds understanding of and appreciation for diversity among clients and support their connection to culturally responsive and culturally specific services as requested.
• Manages the milieu, including waiting areas, exam rooms, and bathrooms, with an effective and caring approach in responding to difficult client situations as they arise.
• Ensures that space, supplies, and staffing are scheduled and maintained appropriately for optimum use of resources for the care of clients. Assures all equipment and furniture are in optimum and compliant working order.
• Serves as primary interface with IT and Medical Records for computer and telephone functionality, including printing, scanning and faxing equipment. Assures providers and staff are well trained on the use of these devices.
• Leads staff meetings and other workgroups as assigned, including agenda management and preparing presentations.
• Meets with patients/clients that may have concerns or complaints with services or staff.
• Responsible for staff performance management, including hiring, evaluations, performance review, staff coaching, and corrective actions when necessary. Process and approve timecards, vacation requests, and time-off requests.
• Manage the provision of client support services, including educational materials, preventative health supplies, and miscellaneous donations such as clothing and blankets.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.

SKILLS AND ABILITIES

• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Ability to supervise others and effectively lead a team.
• Effective communication skills, ability to communicate verbally and in writing clearly and concisely.
• Possess high tolerance for ambiguity and change.
• Demonstrates personal attentiveness, responsiveness and prompt follow up to all internal and external customers.
• Models leadership and problem-solving skills to ensure optimum efficiency in work flows.
• Competency in electronic medical systems and other computer software (MS Word, Excel, Outlook, Internet).
• Model professional behavior for team members. Ability to coach team members in a positive and supportive manner.
• Ability to be highly motivated, make decisions and work in a fast paced environment.
• Ability to maintain confidentiality at all times.
• Must be comfortable working 1:1 with patients/clients that may be struggling medically and mentally, agitated or in distress.
• Strong ability to remain calm and problem solve in crisis situations.
• Ability to work in an environment where clients/patients may be abusive or hostile.
• Ability to work with a diverse population in a trauma informed manner.

Benefits at Central City Concern

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule)
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.
• Relocation packages are available for qualified positions/candidates!

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.