Product Service Room Supervisor

The Product Service Room Supervisor will contribute to the PSR and facility's operational performance by ensuring that sale orders are blended in an accurate and timely manner through the coordination, supervision and support of trained PSR personnel.

Additional Information

The travel for this position is 5%

This role is not remote/hybrid.

This role will report to: Garfield Heights Facility #4337 at 10740-A Broadway Ave, Garfield Heights, OH 44125-1651.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

• Development, training and supervision of PSR personnel
• Development and delivery of accurate and timely color blends
• Maintaining proper product records, standards, retains and formulas
• Maintain PSR equipment operational
• Maintain a safe and clean work environment
• Operate all material handling, mixing and testing equipment in a safe manner
• Conduct monthly audits for old age product and determine disposition
• Direct supervision of a minimum of two (2) full time equivalent personnel in product service room and lab, including writing and communicating performance review evaluations
• Recruit and interview product service room personnel, as needed, with the approval of the Operations Manager or Facility Manager
• Responsible for the care of internal and external calibration and maintenance of all laboratory and product service room equipment
• Work in coordination with Facility Manager/Operations Manager to blend sales orders on a timely and accurate basis
• Work with Facility Manager/Operations Manager to maintain adequate facility inventory to support customer service and maximize inventory turns
• Responsible for final visual approval on all color, gloss and viscosity matches. Adjust formula colors by eye to meet "off standard" colors on an as needed basis
• Maintain order-tracking system to ensure commitments are met and changes identified and communicated to customer
• Coordinate blending schedule to ensure proper mixing and delivery of orders
• Responsible for the proper filling of all adjusted blends in the proper container as required by law or customer
• Establish and maintain accurate work order files for reference by facility personnel
• Maintain proper inventory of laboratory supplies
• Respond to internal and external customer questions and service problems
• Responsible for maintaining accurate, legible and complete formulas for each blend
• Responsible for maintaining dry (wet as required by customer) retains of each batch mixed
• Prepare samples/panels and assist with sales presentations as needed
• Maintain and implement customer information and follow-up
• Act as additional support between dedicated PF reps and customers
• Assist with customer service as needed
• Responsible for proper maintenance of all color standards (Sherwin-Williams' and customers')
• Maintain daily clean-up of product service room and lab, including equipment.
• Work with Facility Manager/Operations Manager to minimize hazardous waste and rework
• Follow and keep customers advised on status of special-order materials.
• Advise Facility Manager/Operations Manager on customer comments and complaints
• Take immediate action to contain spillage using hazardous material containment procedures as outline in the Work Safe Manual, including proper and timely reporting
• Follow designated loss prevention, security and safety procedures according to policy and correct or report noncompliance of appropriate procedures/policies
• Ensure customers' quality and service expectations are met. Investigate complaints regarding color, gloss, etc.
• Maintain customer relations to support sales staff
• Cross-train employees in area of responsibility
• Maintain store safety and security standards
• Maintain inventory of rework and non-conforming materials.
• Assist with physical inventory

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1,etc.)
• Must have a high school diploma or GED
• Must have three (3) years of experience in product line, customer base, blending equipment, and color programs
• Must have experience demonstrated ability to lead a cross functional team to a successful outcome
• Must have experience with direct customer interaction

Preferred Qualifications

• Have experience in managing and training