IT ServiceNow Administrator

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The pay range for this position is $69,000.01-$108,000 based on direct and relevant experience.

RAYUS Radiology is looking for an IT ServiceNow Administrator to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT ServiceNow Administrator, you will be responsible for configuring, maintaining, and optimizing the ServiceNow environment to ensure efficient incident management, change control, asset tracking, and service delivery across the IT department. This position is full-time, working Monday - Friday 8:00am - 5:00om CST.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Maintain the day-to-day operation and configuration of ServiceNow including user management, workflows, forms, UI policies and actions, Client script, business rules, notifications, and catalog items.
2. Monitor system health, performance, and integrations to ensure reliability and compliance.
3. Perform routine platform maintenance, including upgrades, patching, performance monitoring, and troubleshooting technical issues.
4. Customize and manage Service Portal, Request, Incident, Problem, and Change Management application configurations specific to radiology systems (PACS, RIS, voice recognition, DICOM workflows).
5. Manage user access, roles, permissions, and security ACL's while monitoring user activity and ensuring data integrity through imports, exports, and CMD supporting health checks.
6. Develop and optimize radiology-specific service catalogs and knowledge articles for clinical and support staff

1. Support integration between ServiceNow and other clinical systems (e.g., Active Directory, asset management platforms, imaging modalities, or monitoring tools).
2. Automate common ITSM tasks using flow designers or scripting to reduce manual workload.
3. Generate dashboards and reports for radiology IT performance metrics, SLA tracking, and incident trends to inform operational improvements.
4. Provide regular updates to stakeholders, including leadership and IT service managers.

1. Ensure ServiceNow workflows and data handling comply with healthcare regulations such as HIPAA, JCAHO, and internal IT security policies.
2. Manage role-based access controls and participate in periodic audits and assessments.

(10%) Collaboration & Knowledge Sharing:

1. Partner with various teams within IT to ensure alignment on services and support models.
2. Participate in Change advisory boards (CAB) and support release planning and documentation.

Required:

1. Bachelor's degree in Information Technology, Health Informatics, Computer Science, or the equivalent in relevant and applicable experience (i.e., 4 or more years in IT operations)
2. Have and maintain Certification in "ServiceNow Certified System Administration"

1. Four (4) years' experience in administering ServiceNow in a medium to large enterprise environment

Preferred:

1. Five (5) or more years' experience in administering ServiceNow in a medium to large enterprise environment
2. Prior experience in a healthcare setting, especially supporting clinical and/or radiology departments
3. ServiceNow Certified Application Developer (CAD)
4. ServiceNow Certified Implementation Specialist -- ITSM