Payroll Support Assistant (BLANK AST 3)

Under general supervision of the Payroll Supervisor 1, provide essential general
administrative support to the Payroll unit team members. Serve as front-line contact for
the Central Payroll Office, answer main phone line, respond to high volume group email inbox
messages, screen and route callers and in-person visitors to payroll specialists and
managers. Position is also responsible for union deductions/updates and payroll new loan
payments. Processes new deductions and makes updates to UCDHS gifting as well as other
general voluntary deductions processed through UCPath. Responsible for processing
UCDHS and campus stale dated payroll checks (pre-conversion to UCPath) and the
reconciliation of these transactions within the general ledger, expedite weekly cash
collections deposits. Assists with entering one-time deductions and refunds for ARC
memberships and parking fees for both campus and UCDHS as needed. Provides customer
service assistance to employees with AYSO password resets, complies with all subpoenas
served, and support daily business functions by initiating purchasing requests while
maintaining inventory of all office supplies. Processes verification of employment requests
and other various pre-UCPath employment verifications. Incumbent also supervises student
employees providing training, direction and oversight of their daily workload. Serve as the
primary point person for Central Payroll office's day-to-day general operational necessities
and administrative activities.

Apply By Date: January 2, 2026

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• High School Diploma or equivalent.
• Experience providing front line customer service within a high volume, fast paced administrative office environment focused on exceptional customer service.
• Experience utilizing a Human Resource Information System (HRIS) and enterprise financial information system.
• Experience operating a personal computer, spreadsheet creation and maintenance, databases and navigation software (i.e.; MS Word, Excel, PowerPoint, Outlook, etc.) as well as general office equipment including a multi-line telephone, 10-key calculator, copiers, fax machine and maintaining office supply inventory.
• Interpersonal skills to interact and communicate effectively and professionally with administration, staff, visitors, and volunteers, using tact, diplomacy, and good judgment during all interactions in the performance of a wide variety of programs and support functions including the ability to defuse situations with irate callers and/ or in-person visitors.
• Writing, editing and proofreading skills to quickly and accurately produce correspondence and other written materials and review documents for errors, irregularities, or omissions.
• Skills to analyze complex information or problems in an objective manner and derive logical conclusions to provide a sound basis for establishing priorities, selecting appropriate courses of action for pursuit or recommendations to others.

Preferred Qualifications

• Experience to create and maintain accurate spreadsheets as well ability to use technical (e.g., accounting) terminology properly.
• Experience working in a fast paced, deadline driven environment under often heavy workload conditions, with conflicting priorities, and difficult callers or visitors.
• Ability to work independently, as well as cooperatively and effectively within a team environment; working to meet deadlines with constant interruptions in a dynamic environment subject to changing priorities.

Key Responsibilities

• 50% - Payroll Deduction Processing
• 25% - Team Support and Customer Service
• 15% - Student Assistant Front Desk Supervision
• 5% - Stale Dated Payments
• 5% - Other Duties as Assigned

POSITION INFORMATION

• Salary or Pay Range: $29.40 - $42.14/hour (Department budgeted salary range: $29.40 - $31.43/hr. Commensurate with experience.)
• Salary Frequency: Bi-Weekly
• Salary Grade: 108
• UC Job Title: BLANK AST 3
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F 8:00 AM - 5:00 PM
• Location: Davis, CA
• Union Representation: Yes - CX
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Maintain a safe work environment. Work with frequent interruptions, constant traffic and noise from telephone and in-person conversations. Professional business attire is required.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks