Manager of Support Services

SUMMARY:

The Manager of Support Services will provide leadership, direction, and management oversight for continuous improvement of the standard EVS operating model within the facility, including ESD, Laundry, and Transport. Provides staff leadership and makes sound business decisions in support of the hospital's mission and vision. Demonstrates leadership by providing an optimal environment for patient care, safety, service, and value. Manages the day-to-day operations of the department and ensures a consistently high level of cleanliness and aesthetics to patients, visitors, and staff.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

Ensure Accountability and Build Effective Teams
Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
RESPONSIBILITIES:

Responsibilities Evaluates and makes recommendations for environmental hygiene maintenance for new floor coverings, wall coverings, furnishings and interior finishes prior to purchase. Manages departmental budgets (e.g., capital, projects, supplies, operations). Ensures regulated medical waste is handled, packaged, stored and disposed of in accordance with federal and state regulations, and appropriate documentation is maintained. Manages the necessary and required resources for the environmental services department, Laundry, and Transport and provides recommendations for staffing levels, products and equipment. Supports managers in completing all human resources responsibilities for interviewing, hiring, managing, staff development, corrective actions and/or staff engagement needs. Manages all quality improvement initiatives regarding training, auditing, inspecting, rounding, and making recommendations as needed. Collaborates with the Facilities &Support Services director to establish dashboard metrics to track operations and improvement initiatives. Promotes a culture of safety, hand hygiene, patient experience, as well as employee engagement and retention. Coordinates scheduling and oversees subcontractors and vendors. Supervises and/or performs on-call emergency services when needed. Composes general and technical reports. Acts as the Subject Matter Expert (SME) within environmental services, laundry and transport, regulatory compliance, and training. Effectively employs computer programs and mobile devices evidenced by proper log ins, using applicable hardware or software, attaching files, composing appropriate email messages and appropriately using internet browsers or sites. Takes a customer centered approach when addressing the needs of and interacting with patients, visitors, guests, team members and other health care workers. PERFORMANCESTANDARDS: Effective utilization of resources Management of continuous quality improvement High quality, high value patient-focused services Resource productivity Fiscal responsibility Development and implementation of effective quality programs. Customer satisfaction Performance improvements year to year Positive feedback from peers, direct reports and staff.
MINIMUM QUALIFICATIONS:

QUALIFICATIONS-EDUCATION: High School Diploma Required

Preferred - Certified Healthcare Environmental Services Professional (CHESP) certification. Preferred - Bachelor's Degree. Designated trainer status for Certified Health Care Environmental Services Technician (T-CHEST) or Certified Surgical Cleaning Technician (T-CSCT) a plus. QUALIFICATIONS-EXPERIENCE: Minimum of seven years progressively more responsible experience in managing an Environmental Services, patient transport and or/ Laundry Department, preferably in a systems environment. SUPERVISION: Supervisory responsibility for up to 130 FTE's.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: