Credentialed Trainer I

Job Title: Credentialed Trainer I

Location: System Business Office

Department Name: IT&S Training

Req #: 0000228311

Status: Salaried

Shift: Day

Pay Range: $62,476.00 - $88,248.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

CREDENTIALED TRAINER I

Job Description

Company Name Corporate Services Job Code S3026

Job Title Credentialed Trainer I Dept CC

Department Name Section Name Reports To OSHA Classification

Salary Grade FLSA Status

Role Description

The Credentialed Trainer is responsible for providing staff education on IT Information Technology applications to include Epic electronic health record software This staff education will be delivered virtually and in classroom Credentialed Trainers provide customer support answer customer hotlines assist with development of training materials and escalate issues as needed This position requires a commitment to work full time alongside training and other operational and IT professionals

Qualifications

Education

Preferred Bachelor's degree

Minimum Associate degree

Work Experience

Three or more years of related work experience with one year of Epic Electronic Health Record experience

Complete knowledge of office procedures and MS Office Suite required

Has trained up to 50 Classes in business or healthcare setting

Licenses and Certifications

Key Competencies

flexibility demonstrating flexibility with respect to changing end user business needs

Critical thinking the ability and willingness to see things in an open minded way and examine an idea or concept from as many angles as possible

Dependability the ability and willingness to take ownership of work activities and ensure they are completed accurately efficiently and timely Must be detail oriented with strong organizational skills and able to function effectively in a fast paced environment and meet deadlines

Initiative the ability and willingness to recognize assignments or tasks that need to be completed to seek out additional assignments or tasks and to help others

Interpersonal skills the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts

Learning the ability and willingness to learn new software and systems

Listening listening attentively to ensure that the intended message has been accurately received holding responses until the person has finished making their point and repeating information to ensure accuracy

Problem solving seeking logically examining and interpreting information from various sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

Resilience the ability to persevere in difficult situations overcome obstacles and reach high levels of performance when faced with stressful work situations and time pressures

Job Specific Requirements

The Credentialed Trainer is primarily responsible for classroom and virtual training of end users of the Epic and IT applications In addition to the duties discussed in the Role Description the Credentialed Trainer is responsible for the following

Workflow Analysis and Curriculum Design and Development

Ensures learners know the outcomes of their actions in the system as it relates to the workflow

Can explain how the actions of other users affect the role they re training and vice versa

Training Execution and End User Support

Delivers engaging virtual classroom and web based training sessions using professional adaptive approaches tailored to varied audiences

Answers learner questions with accuracy using terminology that users will understand

Maintains administrative pre course and post course processes in adherence with departmental guidelines

Coordinate logistics associated with training delivery preparation activities such as set up maintenance of training rooms equipment preparation post training clean up etc

Provides support for users through at the elbow support rounding whops and other methods used by the department

Job Specific Competencies

Successfully credential in at least one application

Universal Behavioral Competency Standards

Customer Service Patient Satisfaction

Provides a compassionate and supportive environment with prompt and consistent service

Confidentiality

Adheres to patient rights provides for the confidential treatment of all communications and records

Professionalism

Demonstrates professionalism with families visitors physicians co workers and supervisors

Communication

Listens and communicates effectively

Teamwork

Supports teamwork by cooperative problem solving through participation in meetings projects etc

Quality Performance Improvement

Utilizes principles of continuous quality improvement in all work situations to assess measure and improve organizational and department functions

Autonomy

Organizes work sets priorities with a minimum of supervision and seeks guidance as appropriate

Accountability

Makes decisions that are timely and consistent with department objectives policies and procedures

Ownership

Demonstrates sound judgment; accepts and benefits from constructive criticism

Professional Development Job Awareness

Participates in ongoing education as required